【綠色外商通訊軟體】Customer Care客戶營運｜數據分析・VOC・AI專案_101VE

The TW Customer Care team is dedicated to providing an exceptional experience for our users.

The team is also actively exploring and adopting AI technologies to improve Customer Care operations, efficiency, and service quality. This position will have opportunities to participate in Customer Care AI-related projects and applications.

【工作內容】
Customer Care 客服營運與品質管理（40%）、數據分析與報告（40%）、現場客戶接待（10%）及 AI／Chatbot 專案支援（10%）。

• Perform routine Customer Care operations, including but not limited to handling escalated inquiries, issue reporting, outsourcing management, quality assurance, and chatbot content improvement. （40%）
• Conduct data analysis and prepare reports to present results and insights, and communicate with various teams to maintain service and product quality.（20%）
• Analyze customer satisfaction scores (CSAT), inquiries, VOC (voice of customer), and other relevant data to provide clear regular reports and actionable plans to optimize our operations and services.（10%）
• Analyze data from different contact channels, including email and chatbot, to provide insights and action plans. （10%）
• Support walk-in customer reception and guide users to the appropriate customer support channels. （10%）
• Support Customer Care AI-related projects and applications.（10%）