Lube Associate

Position Purpose

The Lube Technician position is a non-exempt hourly rate (plus bonus potential) position in which the associate will greet and enter guest information into the lube system, diagnose vehicle needs for oil change and additional services based on manufacturer recommendations, mileage and known service history, make service recommendations to the guest and complete them with the highest level of customer service. Perform oil change and other services ordered by guests using trained procedures and safety call outs, drive vehicles off the conveyor when needed, hand dry vehicle exterior surfaces from the wash tunnel including glass and wheels, clean and vacuum interior surfaces and complete additional wash services indicated on the wash ticket with high attention to detail with quality assuring guest satisfaction. Assist in finishing/detail as needed. Bonus payout can be reduced or forfeited for damages incurred, poor performance or attendance, failure to attend mandatory meetings and being on disciplinary notice or quitting without providing a 2 week written notice.

Reports To

Lube Manager, Lube Assistant Manager and Corporate (JLI/CMC) Operations

Major Tasks & Responsibilities

Duties include but are not limited to:

• Provide excellent quality and customer service at all times
• Follow all MCCW/CMC Operations and Lube, Oil Change and
• Additional Service Processes per Lube Job Procedure Training
• Follow Safety Standards per the operations and safety manuals at all times
• Perform all roles and tasks associated with the Lube Operation
• Follow all used oil and filter disposal per Operations/Safety Manual
• Follow all Safety Call outs IA W Lube Tech Training Manual
• Dry vehicle exteriors and clean interiors using Mr. Clean procedures and standards IA W Finisher Training as needed in the lube shop
• Enter and drive vehicles off the conveyor when needed and move vehicles into position as needed if CMC driver certified
• Greet guests with a smile using their name when possible when entering the lube area
• Verify guest satisfaction using their name, lay out a blue towel and say "Thank You, Please Come Again" as guest is presented their vehicle before leaving the property
• Ensure high quality results on every guest vehicle
• Maintain a clean and safe work area at all times
• Keep lube and finishing supplies stocked during the day
• Occasionally assist in other carwash areas/departments to relieve congested areas due to business flow fluctuations
• Help maintain overall site appearance/equipment (clean lot, windows, bathrooms, lobby, tunnel walls/floors/ arches/ equipment, reclaim trough - "pit"; minor painting, lawn/flower/landscape care, equipment maintenance/repair, minor damage repair/replace damaged parts)
• Holding a sign on the carwash property near the street to attract attention of passing vehicles on the road way that advertise hours, services, special offers/programs, other business communication, etc.
• Inform management of any issues that arise (safety, mechanical, damages, cleanliness, guest/customer service, etc.)
• Any other CMC job task or duties assigned by Management Upper Bay
• Greet guest and enter their information into the computer system
• Evaluate/recommend services based on manufacturers recommendations, mileage and history
• Ensure all fluids are filled per vehicle specifications
• Maintain a clean and safe work area at all times in the Lower Bay
• Communicate lower vehicle needs to upper bay tech
• Complete all lower bay inspections and services
• Keep tools and supplies clean and orderly
• Unpack, re-stock and organize the lube inventory

Scheduling, Weather, Lunch Breaks

• Work week is Wednesday through Tuesday
• Work Schedules are posted and copies are available no later than the Sunday before the work week is to start
• It is the associate's responsibility to obtain a copy of the current week and upcoming week work schedule
• Requests for specific days off must be submitted in writing to your manager a minimum of one (I) week in advance
• Our Oil Change business can be a weather driven business and all work is done outdoors in all types of weather therefore no hours can be guaranteed
• All associates are expected to work their scheduled hours except in cases of severe weather conditions

We do our best to communicate prior to your shift if we are changing the operating hours of the day, splitting shifts, or not requiring you to work at all. Inclement weather is to be expected throughout the spring, summer, fall and winter months of the oil change business. Associates are required to follow the company's procedure and policy when any type of inclement weather (such as rain/snow days) affects the location's opening time schedule:

1. The management from your location will be responsible for contacting associates that are scheduled to work that day. The management will either indicate if the location is delaying the opening operation time or if the location will be closed for business that day.
2. If you do not receive a call from your manager before the start of your shift, you are required to report to work or you must contact your manager directly to determine the business's opening time. The responsibility is then placed on the associate to contact management.
3. If an associate does not make contact with management or decides they are not reporting to work based on the weather, the associate will be subject to disciplinary action up to and including termination. Not reporting to work a scheduled shift on an "inclement weather" day will be treated as a "no call, no show" for your shift.

Lunch Breaks: we do our best to allow associates the opportunity to eat lunch and have a break. Our guests dictate our workload so there is no guaranteed time that associates will be allotted for a scheduled lunch/break. Lunches, when given, are to be a minimum of 30 minutes off the clock. Associates are not required to be available or wait on the property when not clocked in on the company time clock when there is a delay in the opening time, inclement weather days, associate lunch/breaks or other business operating issues.