Luggage & Door Supervisor

As Luggage & Door Supervisor, you will be responsible for the following duties: • Supervise, motivate, and guide the Luggage Porters and Door team daily • Conduct daily briefings to communicate occupancy, VIP arrivals, group movements, and special requests • Oversee and execute secure handling, accurate tagging, storage, and delivery of guest luggage in adherence to security standards. • Manage guest traffic flow at hotel entrances, coordinating vehicles, taxis, and private transport • Support inventory control of luggage carts, tags, umbrellas, and entrance equipment • Assist management with team performance reviews and training documentation • Monitor the hotel entrance and luggage areas, ensuring they remain clear and safe. • Maintain the cleanliness and organization of the lobby and entrance areas. • Maintain the presentation of the front of house area to ensure a luxury experience from arrival to departure. • Assist with transportation arrangements, including taxis, airport transfers and valet services. • Coordinate closely with Concierge, Reception, Bell Desk, Housekeeping, and Security teams • Perform any other reasonable duties as required by the Chief Concierge.