Lumber/Hardware Sales Consultant
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Summary
Sales consultant serving customers via walk-in, phone, and email for building products, utilizing MS Office and Epicor.
Benefits:
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Lumber/Hardware Sales Consultant (Inside/Outside Sales)
Location: Big Rapids Lumber & Hardware
Summary: Responsible for serving BRL&H customers in an engaging way. Our purpose is to provide our existing and new customers with value, form and function building products. We provide our customers with the best customer service in the industry. This is a sales positions and it will include meeting with walk-in customers, talking with phone-in customers, and occasional job-site visits. You will participate and contribute to company goals and our strategic plan.
Core Duties and Responsibilities:
Core Duties and Responsibilities:
- Greeting customers as they enter our office/showroom
- Writing up walk-in and phone-in customers’ orders
- Answering phone calls and emails
- Assisting customers with pricing, product and delivery status information
- Engaging in customers’ projects
- Asking questions to qualify customer needs
- Returning project quotes in a timely manner (based on customer need)
- Following up on possible orders
- Continual responsibility of being a cooperative resource to customers and fellow employees
- Pricing responsibility on special order product along with gross margin accountability
- Working knowledge and everyday use of technology including but not limited to email, phones, internet, MS Office products, Epicor and various vendor programs.
- Showroom procedures
- Sales and inventory responsibilities
- General knowledge on all of BRL&H products and services
- Assist with any other needed items or task to ensure corporate success
Qualifications / Requirements
- Energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image.
- Leadership and organizational abilities.
- Outstanding interpersonal and communication skills.
- Strong analytical and cognitive skills.
- Commitment to company values.
- Ability to solve problems
- A passion for customer service
- Detail oriented
- Ability to work a flexible schedule (Possibility of 1-2 Saturdays 8:00-2:00 a month)
Success Factors
Personal characteristics/behavior that contribute to the ability to do your job well:
Personal characteristics/behavior that contribute to the ability to do your job well:
- Respect for employees, customers, vendors and management.
- Respect for the Organization and its information
- Willingness to serve the customer
- Teamwork mentality
- Maintain a positive work atmosphere by acting and communicating in a cooperative manner with customers, co-workers, vendors & management.
Education / Training / Experience
- High School degree a minimum (college degree preferred)
- Experience in the Building Industry (a strong plus)
- Retail and/or sales experience
- Working knowledge on deliveries and wood-shop operations
Benefits (Full Time Employees)
We offer a competitive benefits package offering the following:
We offer a competitive benefits package offering the following:
- Medical and Dental coverage options
- Company Bonus Plan
- 401k with company match
- PTO and paid holidays
Position Opportunity:
Status: Full and part-time positions available
Hours: Facility is open M-F 7:00-6:00, Sat 8:00-2:00
Compensation: $13-$20 an hour |
Status: Full and part-time positions available
Hours: Facility is open M-F 7:00-6:00, Sat 8:00-2:00
Compensation: $13-$20 an hour |