Luxury Concierge - Mayfaire Town Center
Description
A Luxury Retail Concierge for REEDS Jewelers is a customer’s first point of contact within the store. REEDS Jewelers stands apart because every interaction is steeped in trust. We earn and achieve our customers’ trust with authenticity, transparency, honesty, and the sharing of knowledge to build a customer’s own confidence. The Concierge will set the tone for the customer’s experience and build brand desirability by helping identify the customer’s needs, offer direction, and introduce the customer to our team of sales professionals.
Our Luxury Retail Concierge is an ambassador of our Brand and ensures every customer is treated with the highest degree of courtesy and integrity. The ideal Concierge is warm, engaging, relatable, and is a trusted guide to help find what customers are looking for to commemorate their Moments That Matter. The Concierge will partner with the sales associates to ensure a seamless and consistent customer experience.
Requirements
Responsibilities:
- Exemplify REEDS’ Mission and Core Business Values.
- Represent the REEDS Brand
- Greet each customer
- Build genuine connections with each customer
- Help customers understand and be familiar with the REEDS Brand using authentic communication styles
- Introduce customers to sales teams members
- Assist the sales team with maintaining a clean, professional, and safe environment
- Communicate any sales, promotions, or events to each customer
- Offer refreshments to each customer
- Build trust in REEDS by showing “we got you”
- Create relevance by going beyond the sea of jewelry cliches
- Make people think about jewelry in a different way
- Broaden the occasions to buy by expanding the notion of memorable moments
- Is inviting, relatable, and provides a refreshing outlook
- Is fun-loving and out-going, yet not over the top
- Knows how and when to turn up the “yay” factor and find it easy to enjoy the moment
- Providing a warm & hospitable welcome of clients into the boutique
- Assisting with appointment check-in/out and scheduling of appointments, when applicable
- Understand and assist in the execution of store operations, policies and procedures
- In-depth understanding of REEDS Jewelers product offerings and knowledge of the product fully in order to convey the information to clients.
- Assist in proper communication channels among team members
- Support proper floor coverage
- Assist and interact with clients in a warm and courteous manner, helping to create luxury experiences that positively impact both sales and service
- Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly and have a memorable experience commensurate with the REEDS brand.
- Engage with clients and share REEDS Jewelers’ history, product introductions and service offerings
- Utilize storytelling and conversation to discern client needs, partnering them with the appropriate sales professional to achieve sales goals.
- Accurately manage floor waiting list.
- Communicate with management any potential service issues.
- Share client interactions and impressions of the brand with management.
- Foster collaboration and works best in a team environment.
- Support all hospitality and selling events, ensuring that all areas are stocked and clean.
- Assist sales team with boxing and wrapping items, replenishing POS and gifting supplies, keeping all POS stations and sales floor areas neat and organized.
- Support Company Initiatives and demonstrate agility when it comes to change
- Follow all policies and procedures regarding Loss Prevention
Benefits
REEDS Jewelers offers a comprehensive compensation program, merchandise discounts, 401(k), and paid time off. Full-time team members are also eligible for our benefits program including health/dental/life/LTD insurance, and more!
REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.
As published by workable · 6 questions · 1 written answer
Basics
First name, Last name, Email, Phone, Address, Photo, Education, Experience, Summary, Resume, Cover letter
Short answers (1)
- What date are you available to start working?
Pick from a list (4)
- What type of employment are you seeking?
- Have you ever been employed by REEDS, Melart, Mills or Dreifus Jewelers?
- Are you legally eligible for employment in the U.S.? (Proof of eligibility will be required.)
- We are an Equal Opportunity Employer, committed to reflect the diversity of the communities where we conduct business. Qualified persons are considered for positions without regard to race, color, religion, sex, marital or veteran status, or the presence of a non-job related medical condition or disability. At any time during my employment or after a conditional offer of employment and where permitted by applicable federal and/or state law, I agree to submit to a medical examination to determine my abilities to perform essential functions of the job and tests for use of illegal drugs or drugs used illegally. I authorize the examining physician to disclose to the company or its representative the results of such examinations. I understand and agree that my refusal to cooperate and submit to such tests for drugs will constitute grounds for immediate termination of my employment or revocation of any job offer. REEDS Jewelers intends to treat applicants and employees in a fair and consistent manner and desires to develop a very regarding and productive relationship with each employee. However, the Company recognizes that employment between employee and employer is a mutual at-will relationship either party is free to terminate, with or without cause. I understand that if I am employed, such employment is for no definite period of time and can be terminated by REEDS at any time and for any reason. REEDS Jewelers also reserves the right to change wages, benefits and conditions at any time or as allowed by applicable federal and/or state law if more restrictive. I understand that this is an application for employment and that no employment offer or contract is being made at this time. I certify that all of the foregoing statements on this application for employment and made in conjunction with this application are true and correct to the best of my knowledge and belief. I understand that misrepresentation or omission of facts called for in this application is cause for the rejection of my application, revocation of any conditional job offer, or termination of my employment as applicable. I understand that any offer of employment is contingent upon satisfactory completion of drug screening and background checks. I have read and understand the above.
Written answers (1)
- If yes, where and when? (If no, type "n/a")