Luxury Resort Driver/Bellman

POSITION OVERVIEW

• To provide professional and courteous service using Forbes standards for transportation and bellman services for The Ranch at Laguna Beach’s guests via luxury house cars to desired destinations, and team members to designated parking locations.

Duties and Responsibilities

• Transport and shuttle guests on and off property in luxury hotel vehicles and golf carts to their desired destinations.
• Assist with team member shuttle service.
• Maintain continual contact with Guest Services via radio.
• Remain aware of overall parking situation (# of spots available, current venue, traffic delays, road hazards)
• Open and close shuttle doors for guests at pick up and drop off.
• Remain compliant of all local and state traffic and roadway laws while on duty.
• Assist associates with parking cars, conducting vehicle damage checks.
• Maintain cleanliness of all vehicles used for transporting associates and guests.
• Report any safety hazards or vehicle service indicators related to the shuttle (check engine light, low tire pressure, etc.)
• Ensure proper etiquette when driving through property including, keeping speed, music and loud noises at minimum.
• Greet guests immediately upon arrival in a professional and friendly manner, and escort guests to their rooms after check in.
• Assist guests with their baggage through storage & delivery, loading and unloading baggage from vehicles upon check ins and check outs.
• Provide a welcoming room orientation and inform guests of all safety features including doors, television, tablet and HVAC functionality.
• Promote The Ranch at Laguna Beach offerings throughout the resort.
• Assist guests with any additional requests such as directions to the pool, spa, ice maker, etc.

NOTE: This description is not intended to be all-inclusive. Other related duties may be assigned as required in addition to the principle duties outlined above.

SUPPORTIVE FUNCTIONS

In addition, this position may require you to perform additional tasks as needed, determined by the manager based upon the particular requirements of The Ranch at Laguna Beach’s guests and team members requests.

• Shuttle guests and associates in golf carts around the resort and to and from the beach.
• Deliver amenities and packages to guests as needed.
• Assist with additional requests as needed per management.

PERKS AND DISCOUNTS

Discount packages include: Free golf (based on availability), discounted pet insurance, discounted tickets to Disneyland, Universal Studios, Knotts Berry Farm and more!