Luxury Retail Store Manager

Department: Hospitality

Classification: Salaried, Exempt

Position Summary

The Hospitality Manager owns the operations, team development, and business performance of 3 - 5 fit-flavors locations. You lead from the floor on peak days while directing your team, making staffing and operational decisions, handling customer escalations, and managing administrative responsibilities — with the autonomy and responsibility to drive consistency across your stores. You are the bridge between daily store operations and company leadership.

- Own the operations, staffing, and guest hospitality experience across your assigned portfolio of 4–5 stores

- Manage cross-store staffing, scheduling, and labor against budget

- Make hiring, termination, promotion, and disciplinary decisions with authority

- Identify systemic operational issues across stores and design solutions

- Direct, coach, and develop all Hospitality Specialists across your portfolio

- Proactively and constantly collaborate with all other Hospitality Managers to ensure consistency across all fit-flavors locations

- Plan and lead Pre-Shift meetings; set daily priorities and assign responsibilities

- Make staffing and scheduling decisions across your portfolio, working with other Hospitality Managers as necessary to ensure all stores are appropriately staffed

- Interview, hire, train, and onboard new Hospitality Specialists

- Conduct coaching conversations and progressive discipline when needed

- Conduct Quarterly Status Checks (e.g. performance reviews) for all Hospitality Specialists across your portfolio

- Conduct regular 1:1s to deeply understand your employees

- Maintain staffing in alignment with the Labor Plan; hire proactively when possible

- Identify and develop team members for lead responsibilities

- Monitor store performance metrics and take corrective action to meet targets (e.g. selling meals before expiration to avoid discounts and spoilage, store Google Review goals, secret shopper ratings, etc.)

- Handle facility and vendor issues for your stores (maintenance, equipment, supplies, etc.)

- Participate in the shared customer service rotation, resolving tickets, managing ordering issues, and coordinating across departments

- Resolve customer escalations and de-escalations from any store with confidence and professionalism

- Plan and execute menu changeovers, promotional launches, and seasonal transitions at your stores

- Maintain administrative responsibilities across your portfolio (ordering, business licenses, health inspection documentation, etc.) - NOTE: Retail Admin will assist

- Manage store opening/closing procedures, daily cash reconciliation, and food safety compliance

- Participate in the Weekend Manager on Duty (MOD) rotation

- Attend and support community events and marketing activations

- Respond to store alarms and emergencies for assigned locations 24/7

- Deliver exemplary hospitality to every guest while on the floor

Results

- The fit-flavors Way is upheld in all duties.

- All assigned stores meet or exceed defined targets

- All fit-flavors stores are managed consistently across all Hospitality Managers

- Audit and secret shopper scores demonstrate continuous improvement

- Team members are developed, engaged, and performing to standard

- Staffing coverage is maintained across the portfolio with minimal disruption

- Customer escalations are resolved quickly and professionally

- CS/admin responsibilities are completed on time and with accuracy

- Stores operate in full compliance with food safety and company standards

Expectations

- Maintain a minimum average of 40 hours per week; expect cyclical nature in time working; Most managers work 45 hours per week on average.

- Maintain presence across all stores you manage, consistently visiting 2+ stores per day

- Be present on the floor during peak-traffic hours at your stores

- Demonstrate schedule flexibility to support your portfolio and provide coverage at any fit-flavors location as needed

- Participate in the Weekend MOD rotation

- Uphold and model the fit-flavors Code of Conduct in every interaction

- Communicate clearly, respectfully, and with positive intent

- Maintain professional appearance and set a positive, welcoming energy

- Respond constructively to feedback and actively apply coaching

- Stay engaged and responsive on Slack and company communication channels 7 days per week

Education & Experience

- Recommended: BS/BA Nutrition, Dietetics, Business, or similar

- Required: Proven commitment to a healthy lifestyle as demonstrated by habits and confirmed by social media and provided references.

- Successfully complete the fit-flavors Hospitality Growth Track within 6 months of hire.

- Proven ability to manage, develop, and hold accountable multiple direct reports across locations

- Strong analytical skills — ability to interpret performance data and turn it into action

- Proficiency with digital systems, such as customer service systems, e-commerce platforms, and cross-department tools

- Excellent interpersonal and communication skills with the ability to lead through influence

- Deep commitment to health, nutrition, and the fit-flavors mission

Physical Requirements & Schedule

- Ability to stand, walk, and move quickly for extended periods

- Ability to work in a 40°F cooler environment

- Ability to lift 25 lb cases of food unassisted

- Ability to travel between multiple store locations

- Full-time; 40-50 hours/week; flexible schedule including peak days, weekends, holidays, and 24/7 alarm response; expect seasons of increased availability needs as we grow