Luxury Service Advisor

Land Rover Greenville

Land Rover Greenville is part of the RBM Automotive Group and is located in Greenville, South Carolina, on Laurens Rd.

We are a private, family-owned Luxury Automotive Dealership and are committed to delivering a first-class customer experience both online and in-store. We’re a high-volume location with strong community ties and a modern digital-first approach to automotive retail.

We value teamwork, customer satisfaction, and professional growth. This is a great opportunity for someone looking to build a career in the automotive industry while earning competitive pay plus performance incentives.

Compensation & Benefits

• Competitive pay with monthly bonus opportunities
• Health, health savings account, dental, vision insurance, auxiliary benefits available for full-time employees
• 401(k) with company match available
• Paid holidays, sick time, and vacations - Earn paid time off from your 1st day of work
• Great work/life balance - Dealership closed on Sundays
• Get paid every Friday by direct deposit
• Uniform and Laundry allowance
• Employee pricing for parts, service, and vehicle purchases

Luxury Automotive Service Advisor

Job Duties:

• Actively listen to our clients and their needs, interpret body language and tone in order to exceed expectations, solve problems, de-escalate issues, and provide the luxury experience our clients expect.
• Promptly and effectively communicate with service customers. Handle telephone inquiries regarding work in process, appointments, and general questions.
• Ask questions and test drive client cars in order to provide technicians with essential information. Accurately record maintenance and/or repairs needed. Set realistic expectations and keep clients updated with timely progress reports.
• Complete accurate walk-arounds to record condition of client’s vehicle upon arrival to the dealership.
• Advise customers on the care of their cars; show value in our recommended maintenance plan. Present the need for additional work when necessary and explain the details, including the additional cost and time considerations.
• Greet clients when they return to pick-up their vehicle from service. Review work performed; explain charges and coverage. Ensure customer satisfaction after-the-sale by responding to any issues in a timely manner and taking appropriate action.
• Proactively communicate potential issues with management, technicians, parts personnel, and other departments in order to provide the best possible customer experience and fix-it right the first time.

*All associates should abide by company policy and departmental best practices and procedures and perform other duties as assigned.