Luxury Store Director - REEDS Jewelers, Fenton
Luxury. Innovation. Opportunity.
At REEDS Jewelers, we believe every milestone deserves to be marked with elegance, and every moment honored with meaning. As one of the nation’s largest family-owned jewelers, we are proud to pair a rich legacy with a modern vision for the future of luxury retail.
Our luxury locations offer an exclusive opportunity to represent some of the world’s most prestigious names in fine jewelry and timepieces. Here, exceptional client service is an art form — one built on deep product knowledge, personal relationships, and a passion for excellence. You’ll be joining a high-performing team of top industry professionals, where talent, expertise, and a shared commitment to delivering an unparalleled client experience set us apart. At REEDS, you will collaborate with some of the best in the business, continually raising the standard for luxury service and building a career with limitless potential.
We are currently seeking a Luxury Store Manager to lead this high performing location. This individual will play a pivotal role in shaping the client experience, building a high-performing team, and championing REEDS’ commitment to quality and service.
Fenton is a mixed-use development designed to elevate the retail experience—bringing together national brands, local favorites, and modern amenities just minutes from downtown Raleigh and Research Triangle Park. This location will feature top luxury brands and offers immense opportunity for sales success within a growing and vibrant community.
The Raleigh-Durham area was ranked among the Top 10 Best Places to Live by U.S. News & World Report (2024–2025) and is one of the fastest-growing cities in the Southeast. This market presents unparalleled potential for both personal and professional growth.
Overview
The Store Manager is an inspiring and strategic leader responsible for overseeing all facets of the store's operation. From sales and team development to operational excellence and brand storytelling, this role ensures that REEDS delivers an unmatched luxury retail experience. A successful Store Manager at REEDS is a client-centric mentor, a confident decision-maker, and a champion of both people and performance.
This leader must embody REEDS' core values:
- Integrity – We live ethically and honestly in every moment and interaction.
- Performance Excellence – We pursue success relentlessly and learn from every experience.
- Stewardship – We honor the trust placed in us by our associates, clients, and communities.
- Professionalism – We attract and grow exceptional talent through development and self-leadership.
- Entrepreneurial Spirit – We embrace imagination, creativity, and forward-thinking action.
- Team Orientation – We thrive through collaboration, shared goals, and mutual respect.
- Passion – Our love for what we do drives extraordinary customer experiences—and makes it fun.
Key Responsibilities
Client Experience & Sales Leadership
- Cultivate deep, meaningful client relationships through a personalized and consultative sales approach.
- Guide and support the team to exceed sales goals, category targets, and performance KPIs.
- Actively participate in the selling ceremony and demonstrate best-in-class service standards.
- Drive sales across bridal, fine jewelry, designer collections, and timepieces.
- Leverage digital and in-store tools to enhance the omnichannel customer journey.
Team Development & Talent Strategy
- Hire, onboard, and retain high-performing talent.
- Foster a culture of continuous learning, feedback, and professional development.
- Motivate and empower associates through coaching, mentorship, and performance recognition.
- Champion diversity, equity, and inclusion in every aspect of team building.
- Set clear expectations aligned with REEDS’ strategic goals and values.
Operational Excellence & Store Presentation
- Ensure consistent execution of REEDS operational standards and policies.
- Maintain inventory accuracy, merchandising standards, and back-of-house efficiency.
- Lead store-level implementation of corporate directives, product launches, and marketing campaigns.
- Ensure compliance with security procedures and loss prevention practices.
- Serve as a brand ambassador, ensuring every detail of the store reflects the REEDS aesthetic and values.
Requirements
Required Qualifications
- Minimum 3 years of experience in retail management, preferably within luxury, specialty, or jewelry retail.
- Proven track record of driving sales results while delivering exceptional customer experiences.
- Strong leadership presence with the ability to inspire, guide, and develop a team.
- Proficient in POS systems, clienteling tools, Microsoft Office, and digital commerce platforms.
- Availability to work a flexible schedule including evenings, weekends, and holidays.
- High School Diploma/Equivalent
- Must be legally eligible to work in the U.S.
- Must be able to sit or stand for extended periods as required
Preferred Qualifications
- Previous coursework or certification from the Gemological Institute of America (GIA).
- Passion for jewelry, watches, and gemology.
Benefits
REEDS Jewelers offers a comprehensive compensation program that includes health/dental/life/LTD insurance, 401k, merchandise discounts, career growth and a drug free workplace.
REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.
As published by workable
First name, Last name, Email, Phone, Address, Education, Experience, Summary, Resume, Cover letter
- What date are you available to start working?
- What mall location or city do you prefer? written answer
- Have you ever been employed by REEDS, Melart, Mills or Dreifus Jewelers? yes / no
- If yes, where and when? (If no, type "n/a") written answer
- Describe any specialized training, skills and experience that you believe would be helpful working at REEDS Jewelers. (include computer, software, jewelry repair and appraisal) written answer
- Are you legally eligible for employment in the U.S.? (Proof of eligibility will be required.) yes / no
- Have you ever been discharged from any employment? yes / no
- If yes, please explain. written answer
- We are an Equal Opportunity Employer, committed to reflect the diversity of the communities where we conduct business. Qualified persons are considered for positions without regard to race, color, religion, sex, marital or veteran status, or the presence of a non-job related medical condition or disability. At any time during my employment or after a conditional offer of employment and where permitted by applicable federal and/or state law, I agree to submit to a medical examination to determine my abilities to perform essential functions of the job and tests for use of illegal drugs or drugs used illegally. I authorize the examining physician to disclose to the company or its representative the results of such examinations. I understand and agree that my refusal to cooperate and submit to such tests for drugs will constitute grounds for immediate termination of my employment or revocation of any job offer. REEDS Jewelers intends to treat applicants and employees in a fair and consistent manner and desires to develop a very regarding and productive relationship with each employee. However, the Company recognizes that employment between employee and employer is a mutual at-will relationship either party is free to terminate, with or without cause. I understand that if I am employed, such employment is for no definite period of time and can be terminated by REEDS at any time and for any reason. REEDS Jewelers also reserves the right to change wages, benefits and conditions at any time or as allowed by applicable federal and/or state law if more restrictive. I understand that this is an application for employment and that no employment offer or contract is being made at this time. I certify that all of the foregoing statements on this application for employment and made in conjunction with this application are true and correct to the best of my knowledge and belief. I understand that misrepresentation or omission of facts called for in this application is cause for the rejection of my application, revocation of any conditional job offer, or termination of my employment as applicable. I understand that any offer of employment is contingent upon satisfactory completion of drug screening and background checks. I have read and understand the above. yes / no