Luxury Timepiece Manager in Waiting - SouthPark Mall
At REEDS Jewelers, we bring together the timeless values with the energy and innovation of a modern luxury retailer. For nearly 80 years, we’ve built a legacy of trust, exceptional customer service, and curated fine jewelry- offering our clients an elevated experience both in-store and online. What sets REEDS apart is our unwavering commitment to people and progress. We are constantly evolving, embracing new technology, and premium brands to lead in the world of luxury retail. Here, you’ll find more than a job, you’ll find a career with purpose, growth, and lasting impact.
As we continue to grow, we remain true to our roots while embracing forward-thinking practices and premium partnerships, including our boutiques with OMEGA and TAG Heuer at SouthPark Mall. These boutiques are exclusively operated by REEDS Jewelers under the OMEGA and TAG Heuer brands, offering an opportunity to help lead stores dedicated to a legacy of cutting-edge design, performance, and innovation in luxury timepieces. We’re looking for an energetic and driven Manager in Waiting to join our exceptional team, deliver an unforgettable client experience, and uphold the excellence of these luxury brands.
Charlotte is a major financial and business center with a thriving luxury retail market. SouthPark Mall is a key shopping destination, consistently attracting customers who value outstanding service and well-known brands. The dedicated TAG Heuer and Omega Boutiques at SouthPark offer specialized luxury experiences for timepiece collectors and enthusiasts. Charlotte’s fast-growing economy, vibrant neighborhoods, and strong professional community make it an excellent city for luxury retail careers and long-term growth.
The Role: Manager in Waiting
A Manager in Waiting assists the store manager in all aspects of the store's operations while motivating sales associates to be capable, confident, and successful. The ideal candidate is responsible, accountable, and driven to grow into a management role, strengthening their leadership skills along the way. This position is designed for someone eager to develop professionally, learn the business, and prepare for future leadership opportunities within REEDS.
The best candidates can hold themselves and others accountable for the overall vision, direction, growth, profitability, and success of the retail store. We provide the tools, training, and mentorship you need to expand your knowledge- whether it’s learning about the world-class designers we proudly represent or mastering top-selling skills that set you up for long-term success.
A Manager in Waiting at REEDS Jewelers is a full-time, salaried exempt position with commission opportunities, performance bonuses, and a full benefits package.
What You’ll Do
Sales & Business Leadership
- Drive store performance, exceeding sales goals and KPIs
- Leverage sales analytics to drive strategy and opportunity
- Lead by example as a selling manager and brand ambassador
- Oversee visual presentation, product mix, and promotional execution
Client Experience
- Deliver a seamless, personalized luxury experience to every customer
- Inspire the team to build long-term client relationships through effective clienteling
- Drive special events and creative engagement with clients
- Lead from the floor during peak moments and events
- Actively seek and respond to client feedback
Team Development
- Support the store manager to recruit, train, and retain top-tier talent
- Create a culture of accountability, performance, and celebration
- Facilitate continuous learning
Operations & Store Standards
- Support manager's delivery flawless execution of daily operations
- Support inventory, security, and loss prevention
- Oversee compliance, safety, and store policy adherence
- Support back-of-house organization and optimize operational efficiency
Our Values
We lead through REEDS’ core principles:
- Integrity – Do what’s right, always
- Performance Excellence – Drive results and growth
- Stewardship – Build trust at every turn
- Professionalism – Lead with confidence and consistency
- Entrepreneurial Spirit – Think boldly, act decisively
- Team Orientation – Support, uplift, and collaborate
- Passion – Love what you do and share it with others
Requirements
- 3+ years of leadership experience in luxury, specialty, or jewelry retail
- Proven track record of meeting/exceeding sales goals
- Strong leadership presence and talent development capabilities
- Proficient in POS systems, Microsoft Office, and digital commerce tools
- Availability to work a flexible schedule, including nights, weekends, and holidays
- High School Diploma or Equivalent
- Ability to stand for long periods of time and carry up to 30 lbs.
- Legal authorization to work in the U.S.
Preferred Qualifications
- GIA coursework or certification
- Deep passion for fine jewelry, timepieces, and curating an elevated, luxury experience
Benefits
REEDS Jewelers offers a comprehensive compensation program that includes, medical, prescription, dental, life and long-term disability insurance as well as 401k, merchandise discounts, career growth and a drug free workplace.
REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.
As published by workable
First name, Last name, Email, Phone, Address, Education, Experience, Summary, Resume, Cover letter
- What date are you available to start working?
- What type of employment are you seeking? choose any
- Have you ever been employed by REEDS, Melart, Mills or Dreifus Jewelers? yes / no
- If yes, where and when? (If no, type "n/a") written answer
- Describe any specialized training, skills and experience that would help you succeed in this role at REEDS Jewelers. written answer
- Are you legally eligible for employment in the U.S.? (Proof of eligibility will be required.) yes / no
- Have you ever been discharged from any employment? yes / no
- If yes, please explain. (If no, type "n/a") written answer
- We are an Equal Opportunity Employer, committed to reflect the diversity of the communities where we conduct business. Qualified persons are considered for positions without regard to race, color, religion, sex, marital or veteran status, or the presence of a non-job related medical condition or disability. At any time during my employment or after a conditional offer of employment and where permitted by applicable federal and/or state law, I agree to submit to a medical examination to determine my abilities to perform essential functions of the job and tests for use of illegal drugs or drugs used illegally. I authorize the examining physician to disclose to the company or its representative the results of such examinations. I understand and agree that my refusal to cooperate and submit to such tests for drugs will constitute grounds for immediate termination of my employment or revocation of any job offer. REEDS Jewelers intends to treat applicants and employees in a fair and consistent manner and desires to develop a very regarding and productive relationship with each employee. However, the Company recognizes that employment between employee and employer is a mutual at-will relationship either party is free to terminate, with or without cause. I understand that if I am employed, such employment is for no definite period of time and can be terminated by REEDS at any time and for any reason. REEDS Jewelers also reserves the right to change wages, benefits and conditions at any time or as allowed by applicable federal and/or state law if more restrictive. I understand that this is an application for employment and that no employment offer or contract is being made at this time. I certify that all of the foregoing statements on this application for employment and made in conjunction with this application are true and correct to the best of my knowledge and belief. I understand that misrepresentation or omission of facts called for in this application is cause for the rejection of my application, revocation of any conditional job offer, or termination of my employment as applicable. I understand that any offer of employment is contingent upon satisfactory completion of drug screening and background checks. I have read and understand the above. yes / no