Luxury Travel Designer / Travel Concierge

Requirements
Experience Needed/Responsibilities:
- Take inbound travel requests and interface with clients to gather their preferences
- Work with luxury clients to book all arrangements (flights, hotels, cruises, packages)
- Input all bookings into itinerary and commission-tracking / CRM systems
- Reconfirm every detail as the trip approaches
- Be on-call during live trips to handle any issues in real time
- Systems component: help design workflows, connect CRMs, and identify API automations to make the role more efficient

Good to have:
- Super-user experience with travel concierge systems — Safari Portal and Tern especially (also Travify, Fora); current team underutilizes these, so a power user would unlock significant value
- Spanish fluency (emerging Mexico opportunities)
- Based in South Africa
- Self-starter who can run with tasks without oversight; critical thinker and proactive communicator
- High emotional intelligence — able to handle service recovery, not just escalate issues

Non-negotiable Requirements:
- Travel experience with booking and managing itineraries (5+ years, bookings, payments, deposits, suppliers)
- Excellent customer service and executive-level communication this is a client facing role (comfortable with C-suite and high-net-worth clients)
- English as a first language, perfect english fluency

Industry/Tools Experience:
- 5+ years in travel as a concierge, experience with concierge and booking
- Safari Portal and Tern (primary systems in use)

Benefits
We’re all about uplifting lives in Coconut and we make sure we provide benefits that support work-life balance, well-being, and growth. Here’s what you can look forward to as part of the Coconut Community! ✨

✅ Competitive Salary – We recognize your skills and experience with a great compensation package.
✅ 13th Month Pay – Enjoy an extra month’s salary—because who doesn’t love a little bonus?

✅ Paid Time Off – Recharge with 12 days of PTO to use however you like—vacation, self-care, or just a break from it all!
✅ US Holidays Off – Enjoy 12 paid US holidays throughout the year.
✅ Maternity & Paternity Leave – We support growing families with dedicated leave for new parents.

✅ Comprehensive Healthcare – We’ve got you and your family covered with quality healthcare benefits.
✅ Life Insurance* – Our full-time HMO plan includes life insurance for extra peace of mind.
✅ Mental Health Support – Prioritize your well-being with access to mental health consultations and wellness resources.

✅ Milestone Gifts & Birthday Treats – We celebrate your achievements and make your special day even better!
✅ Exciting Team Experiences – Think island getaways, virtual town halls, and regional meetups—because work should be fun, too!

✅ Stay Connected – Be part of a supportive network where you can learn, grow, and connect with amazing people.

Some benefits may vary. Full details will be provided during the onboarding process.

Location: Remote - South Africa

Skills required for this job:

• Concierge
• Luxury travel planning
• Remote support
• Travel planning