Luxury Watchmaker - REEDS Jewelers, Fenton
A New Landmark Store. A Timeless Career Opportunity.
At REEDS Jewelers, we believe that every milestone deserves to be celebrated, and every moment honored with meaning. As we approach our 79th anniversary, we are proud to open our newest luxury retail destination at Fenton in Cary, NC—a premier, walkable urban village blending luxury retail, chef-driven dining, upscale living, and entertainment in one of the Southeast’s most dynamic markets.
Fenton is a mixed-use development designed to elevate the retail experience—bringing together national brands, local favorites, and modern amenities just minutes from downtown Raleigh and Research Triangle Park. This location will feature top luxury brands and offers immense opportunity for sales success within a growing and vibrant community.
The Raleigh-Durham area was ranked among the Top 10 Best Places to Live by U.S. News & World Report (2024–2025) and is one of the fastest-growing cities in the Southeast. This market presents unparalleled potential for both personal and professional growth.
As one of the largest national family-owned jewelers in the country, REEDS is proud to honor our values and legacy while remaining forward-leaning, modernized, and always growing.
We are seeking an experienced Watchmaker to join our growing team at Fenton. This is an exciting opportunity for a passionate craftsperson to join a luxury service environment, working with world-class timepieces. The ideal candidate is detail-oriented, technically skilled, and thrives in a high-volume, fast-paced setting.
Key Responsibilities
Luxury Timepiece Repair & Service
- Diagnose mechanical and automatic watch issues with precision
- Perform comprehensive service and repairs
- Provide accurate repair estimates and service recommendations
- Maintain detailed records of all repairs, services, and parts used
- Ensure exceptional craftsmanship and adherence to brand standards
Operational Excellence
- Communicate clearly and professionally with team members and clients regarding timelines, estimates, and service expectations
- Maintain and calibrate watchmaking tools, machines, and equipment to ensure optimal function
- Monitor and manage inventory of watch parts, ordering as needed to support timely repairs
- Forecast and organize repair workload to consistently meet performance expectations
- Support store operations with a collaborative, solutions-oriented approach
Client Engagement & Support
- Partner with the sales team to support client consultations and elevate the luxury service experience
- Serve as a brand ambassador for craftsmanship and technical excellence
This team member must embody REEDS' core values:
- Integrity – We live ethically and honestly in every moment and interaction.
- Performance Excellence – We pursue success relentlessly and learn from every experience.
- Stewardship – We honor the trust placed in us by our associates, clients, and communities.
- Professionalism – We attract and grow exceptional talent through development and self-leadership.
- Entrepreneurial Spirit – We embrace imagination, creativity, and forward-thinking action.
- Team Orientation – We thrive through collaboration, shared goals, and mutual respect.
- Passion – Our love for what we do drives extraordinary customer experiences—and makes it fun.
Requirements
- Qualifications
- Minimum 3 years of proven experience as a Watchmaker in a luxury or high-end retail environment
- In-depth technical knowledge of mechanical and automatic movements, repairs, and servicing
- Skilled in polishing, refinishing, and using watchmaking equipment
- Ability to work with extreme precision and a high level of detail
- Strong communication and organizational skills
- Basic computer proficiency and experience managing repair workflows
- Must be legally eligible to work in the U.S.
- Must be able to sit or stand for extended periods as required
Benefits
REEDS Jewelers offers a comprehensive compensation program that includes health/dental/life/LTD insurance, 401k, merchandise discounts, career growth and a drug free workplace.
REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.
As published by workable
First name, Last name, Email, Phone, Address, Education, Experience, Summary, Resume, Cover letter
- What date are you available to start working?
- What mall location or city do you prefer? written answer
- What type of employment are you seeking? choose any
- Have you ever been employed by REEDS, Melart, Mills or Dreifus Jewelers? yes / no
- If yes, where and when? (If no, type "n/a") written answer
- Are you legally eligible for employment in the U.S.? (Proof of eligibility will be required.) yes / no
- Have you ever been discharged from any employment? yes / no
- If yes, please explain. written answer
- We are an Equal Opportunity Employer, committed to reflect the diversity of the communities where we conduct business. Qualified persons are considered for positions without regard to race, color, religion, sex, marital or veteran status, or the presence of a non-job related medical condition or disability. At any time during my employment or after a conditional offer of employment and where permitted by applicable federal and/or state law, I agree to submit to a medical examination to determine my abilities to perform essential functions of the job and tests for use of illegal drugs or drugs used illegally. I authorize the examining physician to disclose to the company or its representative the results of such examinations. I understand and agree that my refusal to cooperate and submit to such tests for drugs will constitute grounds for immediate termination of my employment or revocation of any job offer. REEDS Jewelers intends to treat applicants and employees in a fair and consistent manner and desires to develop a very regarding and productive relationship with each employee. However, the Company recognizes that employment between employee and employer is a mutual at-will relationship either party is free to terminate, with or without cause. I understand that if I am employed, such employment is for no definite period of time and can be terminated by REEDS at any time and for any reason. REEDS Jewelers also reserves the right to change wages, benefits and conditions at any time or as allowed by applicable federal and/or state law if more restrictive. I understand that this is an application for employment and that no employment offer or contract is being made at this time. I certify that all of the foregoing statements on this application for employment and made in conjunction with this application are true and correct to the best of my knowledge and belief. I understand that misrepresentation or omission of facts called for in this application is cause for the rejection of my application, revocation of any conditional job offer, or termination of my employment as applicable. I understand that any offer of employment is contingent upon satisfactory completion of drug screening and background checks. I have read and understand the above. yes / no