Lyric COS Payroll India_Pune 172122

________________________________________ Payroll Associate G1L2 Role Summary The Payroll Associate is responsible for delivering accurate and timely payroll processing services while providing exceptional client support. The role requires strong attention to detail, effective communication skills, and the ability to manage payroll activities within defined service level agreements. The associate will serve as a key point of contact for clients, ensuring payroll transactions are processed accurately and customer inquiries are addressed promptly. Key Responsibilities Payroll Processing & Administration Process end-to-end payroll transactions accurately and within established timelines. Review and maintain employee payroll records, including: oNew hires oTerminations oLeave of absence transactions oSalary/wage changes oEmployee transfers oDeductions and earnings updates Ensure payroll inputs are validated and processed according to client requirements and payroll calendars. Perform payroll audits and reconciliations to ensure data accuracy and compliance. Generate payroll reports, analyze results, and identify corrective actions where required. Maintain payroll system records and support documentation accurately and up to date. Client Service & Stakeholder Management Act as the day-to-day contact for assigned clients regarding payroll processing activities. Respond to client inquiries in a professional and timely manner, ensuring effective issue resolution. Build strong working relationships with client payroll, HR, and Finance teams. Follow established service level agreements (SLAs) and deliver a high-quality client experience. Escalate complex payroll issues appropriately while maintaining ownership through resolution. Compliance & Controls Ensure adherence to payroll policies, procedures, and controls. Support payroll-related compliance activities, including tax filings, banking requirements, wage garnishments, benefits administration, and other statutory obligations. Apply client-specific payroll policies and procedures consistently. Reporting & Process Improvement Run standard and customized payroll reports. Analyze payroll data, identify discrepancies, and implement corrective actions. Contribute to process improvements that enhance efficiency, accuracy, and client satisfaction. ________________________________________ Qualifications Education Graduate in any discipline or equivalent qualification. Experience Experience in payroll processing, customer service, shared services, or operations is preferred. Knowledge of US Payroll and related legislation will be an added advantage. Experience working in a deadline-driven environment is desirable. ________________________________________ Required Skills & Competencies Technical Skills Strong proficiency in Microsoft Excel and Outlook. Ability to analyze payroll data and reports with a high degree of accuracy. Understanding of payroll processes and systems preferred. Well versed with Copilot and AI platforms are an additional advantage Professional Skills Excellent verbal and written communication skills. Strong analytical and problem-solving abilities. Customer-focused mindset with strong stakeholder management skills. Ability to multitask and manage competing priorities effectively. Strong time management skills with the ability to meet deadlines consistently. Results-oriented with a high level of attention to detail. Flexible, collaborative, and supportive team player. Ability to work independently while maintaining high service standards. Work Flexibility Willingness to work in US shift hours as required by business needs. Ability to adapt to changing priorities and client requirements. Working from Office minimum 60% of the week ________________________________________ Success Profile The ideal candidate demonstrates a strong commitment to accuracy, client service excellence, and continuous i ##LI-DNI