M/SM- New Business Operations

<p class="Default"><b><span style="font-size:11pt;font-family:Roboto;color:#0070C0;">About Us </span></b></p><p><b></b></p><b></b><p class="Default"><span lang="st" style="font-size:10pt;font-family:Roboto;" xml:lang="st">Bandhan Life is your trusted partner in financial security, making every Indian household financially secure. As a part of the renowned Bandhan Group, we are bolstering our collaborative strengths of digital innovation and robust distribution to enhance the value for all our stakeholders. Welcome to a new era of insurance, where growth, innovation, customer, and employee welfare are paramount.​</span></p><p class="Default"><b><span style="font-size:11pt;font-family:Roboto;color:#0070C0;">Role Overview:</span></b></p><p class="MsoNormal"><span lang="sl" style="font-size:10pt;font-family:Roboto;color:#000000;" xml:lang="sl">This role is responsible for ensuring operational excellence in medical and scrutiny processes, managing TPA relationships, and driving automation initiatives. The role focuses on compliance, efficiency, and stakeholder engagement to deliver a seamless pre-issuance experience.</span></p><p class="Default"><b><span style="font-size:11pt;font-family:Roboto;color:#0070C0;">Key Focus Areas:</span></b></p><p><b></b></p><b></b><p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:8pt;margin-left:18pt;text-indent:-18pt;line-height:115%;"><span lang="sl" style="font-size:10pt;line-height:115%;font-family:Symbol;color:#000000;" xml:lang="sl">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><b><span lang="sl" style="font-size:10pt;line-height:115%;font-family:Roboto;color:#000000;" xml:lang="sl">Operational KPI Management</span></b></p><p><b></b></p><b></b><p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:8pt;margin-left:54pt;text-indent:-18pt;line-height:115%;"><span lang="sl" style="font-size:10pt;line-height:115%;font-family:'Courier New';color:#000000;" xml:lang="sl">o<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span lang="sl" style="font-size:10pt;line-height:115%;font-family:Roboto;color:#000000;" xml:lang="sl">Ensure daily operational KPIs are met, including medical completion TAT, scrutiny, and pendency management.</span></p><p></p><p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:8pt;margin-left:54pt;text-indent:-18pt;line-height:115%;"><span lang="sl" style="font-size:10pt;line-height:115%;font-family:'Courier New';color:#000000;" xml:lang="sl">o<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span lang="sl" style="font-size:10pt;line-height:115%;font-family:Roboto;color:#000000;" xml:lang="sl">Monitor performance dashboards and implement corrective actions.</span></p><p></p><p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:8pt;margin-left:18pt;text-indent:-18pt;line-height:115%;"><span lang="sl" style="font-size:10pt;line-height:115%;font-family:Symbol;color:#000000;" xml:lang="sl">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><b><span lang="sl" style="font-size:10pt;line-height:115%;font-family:Roboto;color:#000000;" xml:lang="sl">Stakeholder Coordination</span></b></p><p><b></b></p><b></b><p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:8pt;margin-left:54pt;text-indent:-18pt;line-height:115%;"><span lang="st" style="font-size:10pt;line-height:115%;font-family:'Courier New';" xml:lang="st">o<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span lang="st" style="font-size:10pt;line-height:115%;font-family:Roboto;" xml:lang="st">Coordinate with internal teams, clients, and external stakeholders for TPA and scrutiny-related queries and clarifications.</span></p><p></p><p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:8pt;margin-left:54pt;text-indent:-18pt;line-height:115%;"><span lang="st" style="font-size:10pt;line-height:115%;font-family:'Courier New';" xml:lang="st">o<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span lang="st" style="font-size:10pt;line-height:115%;font-family:Roboto;" xml:lang="st">Maintain effective communication channels for timely resolution.</span></p><p></p><p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:8pt;margin-left:18pt;text-indent:-18pt;line-height:115%;"><span lang="st" style="font-size:10pt;line-height:115%;font-family:Symbol;" xml:lang="st">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><b><span lang="st" style="font-size:10pt;line-height:115%;font-family:Roboto;" xml:lang="st">TPA Exception Handling & Escalations</span></b></p><p><b></b></p><b></b><p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:8pt;margin-left:54pt;text-indent:-18pt;line-height:115%;"><span lang="st" style="font-size:10pt;line-height:115%;font-family:'Courier New';" xml:lang="st">o<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span lang="st" style="font-size:10pt;line-height:115%;font-family:Roboto;" xml:lang="st">Monitor TPA exceptions and handle high-value escalations.</span></p><p></p><p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:8pt;margin-left:54pt;text-indent:-18pt;line-height:115%;"><span lang="st" style="font-size:10pt;line-height:115%;font-family:'Courier New';" xml:lang="st">o<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span lang="st" style="font-size:10pt;line-height:115%;font-family:Roboto;" xml:lang="st">Ensure timely resolution and maintain service quality standards.</span></p><p></p><p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:8pt;margin-left:18pt;text-indent:-18pt;line-height:115%;"><span lang="st" style="font-size:10pt;line-height:115%;font-family:Symbol;" xml:lang="st">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><b><span lang="st" style="font-size:10pt;line-height:115%;font-family:Roboto;" xml:lang="st">Process Optimization & Automation</span></b></p><p><b></b></p><b></b><p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:8pt;margin-left:54pt;text-indent:-18pt;line-height:115%;"><span lang="st" style="font-size:10pt;line-height:115%;font-family:'Courier New';" xml:lang="st">o<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span lang="st" style="font-size:10pt;line-height:115%;font-family:Roboto;" xml:lang="st">Identify process bottlenecks and lead cross-functional initiatives to automate and streamline scrutiny and TPA workflows.</span></p><p></p><p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:8pt;margin-left:54pt;text-indent:-18pt;line-height:115%;"><span lang="st" style="font-size:10pt;line-height:115%;font-family:'Courier New';" xml:lang="st">o<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span lang="st" style="font-size:10pt;line-height:115%;font-family:Roboto;" xml:lang="st">Collaborate with technology teams for implementation.</span></p><p></p><p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:8pt;margin-left:18pt;text-indent:-18pt;line-height:115%;"><span lang="st" style="font-size:10pt;line-height:115%;font-family:Symbol;" xml:lang="st">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><b><span lang="st" style="font-size:10pt;line-height:115%;font-family:Roboto;" xml:lang="st">TPA Performance Monitoring</span></b></p><p><b></b></p><b></b><p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:8pt;margin-left:54pt;text-indent:-18pt;line-height:115%;"><span lang="st" style="font-size:10pt;line-height:115%;font-family:'Courier New';" xml:lang="st">o<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span lang="st" style="font-size:10pt;line-height:115%;font-family:Roboto;" xml:lang="st">Track and review TPA performance against defined SLAs and TAT.</span></p><p></p><p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:8pt;margin-left:54pt;text-indent:-18pt;line-height:115%;"><span lang="st" style="font-size:10pt;line-height:115%;font-family:'Courier New';" xml:lang="st">o<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span lang="st" style="font-size:10pt;line-height:115%;font-family:Roboto;" xml:lang="st">Share periodic performance reports with stakeholders.</span></p><p></p><p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:8pt;margin-left:18pt;text-indent:-18pt;line-height:115%;"><span lang="st" style="font-size:10pt;line-height:115%;font-family:Symbol;" xml:lang="st">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><b><span lang="st" style="font-size:10pt;line-height:115%;font-family:Roboto;" xml:lang="st">TPA Empanelment & Governance</span></b></p><p><b></b></p><b></b><p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:8pt;margin-left:54pt;text-indent:-18pt;line-height:115%;"><span lang="st" style="font-size:10pt;line-height:115%;font-family:'Courier New';" xml:lang="st">o<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span lang="st" style="font-size:10pt;line-height:115%;font-family:Roboto;" xml:lang="st">Handle empanelment, mystery shopping, and periodic renewal of TPA partners.</span></p><p></p><p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:8pt;margin-left:54pt;text-indent:-18pt;line-height:115%;"> </p><p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:8pt;margin-left:54pt;text-indent:-18pt;line-height:115%;"><span lang="st" style="font-size:10pt;line-height:115%;font-family:'Courier New';" xml:lang="st">o<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span lang="st" style="font-size:10pt;line-height:115%;font-family:Roboto;" xml:lang="st">Ensure compliance with contractual and regulatory requirements.</span></p><p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:8pt;margin-left:18pt;text-indent:-18pt;line-height:115%;"><span lang="st" style="font-size:10pt;line-height:115%;font-family:Symbol;" xml:lang="st">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><b><span lang="st" style="font-size:10pt;line-height:115%;font-family:Roboto;" xml:lang="st">Assisted PIVV & Welcome Calling</span></b></p><p><b></b></p><b></b><p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:8pt;margin-left:54pt;text-indent:-18pt;line-height:115%;"><span lang="st" style="font-size:10pt;line-height:115%;font-family:'Courier New';" xml:lang="st">o<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span lang="st" style="font-size:10pt;line-height:115%;font-family:Roboto;" xml:lang="st">Track efficiency of Assisted PIVV and Welcome calling processes.</span></p><p></p><p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:8pt;margin-left:54pt;text-indent:-18pt;line-height:115%;"><span lang="st" style="font-size:10pt;line-height:115%;font-family:'Courier New';" xml:lang="st">o<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span lang="st" style="font-size:10pt;line-height:115%;font-family:Roboto;" xml:lang="st">Ensure adherence to quality and compliance standards.</span></p><p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:8pt;margin-left:18pt;text-indent:-18pt;line-height:115%;"><span lang="st" style="font-size:10pt;line-height:115%;font-family:Symbol;" xml:lang="st">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><b><span lang="st" style="font-size:10pt;line-height:115%;font-family:Roboto;" xml:lang="st">Commercial & Billing Management</span></b></p><p><b></b></p><b></b><p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:8pt;margin-left:54pt;text-indent:-18pt;line-height:115%;"><span lang="st" style="font-size:10pt;line-height:115%;font-family:'Courier New';" xml:lang="st">o<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span lang="st" style="font-size:10pt;line-height:115%;font-family:Roboto;" xml:lang="st">Monitor commercial terms, validate billing, and reconcile invoices.</span></p><p></p><p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:8pt;margin-left:54pt;text-indent:-18pt;line-height:115%;"><span lang="sl" style="font-family:'Courier New';" xml:lang="sl">o<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span lang="st" style="font-size:10pt;line-height:115%;font-family:Roboto;" xml:lang="st">Ensure accuracy and adherence to fin</span><span lang="sl" xml:lang="sl">ancial governance.</span></p><p></p><p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:8pt;margin-left:18pt;text-indent:-18pt;line-height:115%;"><span lang="st" style="font-size:10pt;line-height:115%;font-family:Symbol;" xml:lang="st">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><b><span lang="st" style="font-size:10pt;line-height:115%;font-family:Roboto;" xml:lang="st">Escalation Management</span></b></p><p><b></b></p><b></b><p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:8pt;margin-left:54pt;text-indent:-18pt;line-height:115%;"><span lang="st" style="font-size:10pt;line-height:115%;font-family:'Courier New';" xml:lang="st">o<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span lang="st" style="font-size:10pt;line-height:115%;font-family:Roboto;" xml:lang="st">Manage escalations related to medical and scrutiny processes.</span></p><p></p><p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:8pt;margin-left:54pt;text-indent:-18pt;line-height:115%;"><span lang="st" style="font-size:10pt;line-height:115%;font-family:'Courier New';" xml:lang="st">o<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span lang="st" style="font-size:10pt;line-height:115%;font-family:Roboto;" xml:lang="st">Implement preventive measures to reduce recurrence.</span></p><p></p><p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:8pt;margin-left:18pt;text-indent:-18pt;line-height:115%;"><span lang="st" style="font-size:10pt;line-height:115%;font-family:Symbol;" xml:lang="st">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><b><span lang="st" style="font-size:10pt;line-height:115%;font-family:Roboto;" xml:lang="st">Assisted PIVV & Welcome Calling</span></b></p><p><b></b></p><b></b><p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:8pt;margin-left:54pt;text-indent:-18pt;line-height:115%;"><span lang="st" style="font-size:10pt;line-height:115%;font-family:'Courier New';" xml:lang="st">o<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span lang="st" style="font-size:10pt;line-height:115%;font-family:Roboto;" xml:lang="st">Track efficiency of Assisted PIVV and Welcome calling processes.</span></p><p></p><p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:8pt;margin-left:54pt;text-indent:-18pt;line-height:115%;"><span lang="st" style="font-size:10pt;line-height:115%;font-family:'Courier New';" xml:lang="st">o<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span lang="st" style="font-size:10pt;line-height:115%;font-family:Roboto;" xml:lang="st">Ensure adherence to quality and compliance standards</span></p><p class="Default"><b><span style="font-size:11pt;font-family:Roboto;color:#0070C0;">Qualifications & Competencies: </span></b></p><p><b></b></p><b></b><p class="Default" style="margin-left:36pt;text-indent:-18pt;background-size:initial;vertical-align:baseline;"><span style="font-size:10pt;font-family:Symbol;">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="font-size:10pt;font-family:Roboto;">Graduate/Post graduate with atleast 6-8 years’ relevant experience in Medical & Scrutiny Management from Life or Health Industry</span></p><p></p><p class="MsoNormal" style="margin-top:0cm;margin-right:0cm;margin-bottom:8pt;margin-left:54pt;text-indent:-18pt;line-height:115%;"></p><p class="Default" style="margin-left:36pt;text-indent:-18pt;background-size:initial;vertical-align:baseline;"><span style="font-size:10pt;font-family:Symbol;">·<span style="font-style:normal;font-variant:normal;font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="font-size:10pt;font-family:Roboto;">Excellent communication & stakeholder management skills</span></p><p></p>