M014-Cust Sales Agent BIL-M

The Inbound Sales Representative is responsible for identifying, researching, analyzing, and responding to telephone inquiries regarding client's billing questions, taking/make calls from customers who are looking to buy and/or add new lines, cell phones, accessories, mobile protection for Prepaid, Postpaid and/or Internet Services.

Essential Functions and Responsibilities:

• Handle inbound calls from potential and existing customers, providing them with information and assistance on our products/services.
• Use your sales skills to identify customer needs and recommend tailored solutions.
• Upsell and cross-sell products/services to maximize each call’s potential.
• Maintain accurate customer records and follow up as needed to close sales.
• Stay informed on product knowledge, promotions, and industry trends to engage with customers effectively.
• Achieve and exceed sales targets, including daily, weekly, and monthly quotas.
• Ensure all customer interactions maintain a high level of satisfaction and professionalism.
• Enhance customer relationship through identification of customer’s needs and opportunities.
• Advising customers of forthcoming product developments and discussing special promotions.
• Achieves and exceeds operation goals such as Sales (Close Rates and Contract Renewal), VXS, Handle Time, Productivity and Attendance.