M365 Analyst

Key Responsibilities Administer and support Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive, and Microsoft 365 applications. Manage users, groups, licenses, roles, permissions, and access through Microsoft Entra ID . Troubleshoot and resolve Microsoft 365 incidents and service requests within agreed SLAs. Monitor Microsoft 365 service health, performance, and availability. Support Exchange Online mailboxes, distribution groups, shared mailboxes, mail flow, …