M365 Engineer

• Subject Matter Expert (SME) for Microsoft 365 services including Exchange Online, Teams, SharePoint Online, OneDrive, and related workloads.

• Provide L3/L4 support for complex issues, escalations, and service optimization across M365 platforms.

• Lead design, configuration, and governance of M365 services aligned with enterprise standards.

• Manage and optimize identity and access integration with Azure AD (Entra ID), including security and compliance controls.

• Ensure service availability, performance, and SLA adherence for M365 environments.

• Implement and maintain security, compliance, and data protection policies (DLP, Conditional Access, Defender, etc.).

• Drive adoption and enablement initiatives for M365 tools across business users.

• Collaborate with EPM, MDM, Security, and Infrastructure teams for integrated digital workplace solutions.

• Lead automation and continuous improvement initiatives using PowerShell and M365 native capabilities.

• Provide governance, reporting, and stakeholder communication on service health, usage, and improvements.