M365 Engineer - Support
Posted
Description
We are looking for an M365 Support Engineer with 2-6 years of hands-on experience in providing L1/L2 support for Microsoft 365 environments. The role involves troubleshooting user issues, managing M365 services, and ensuring smooth enterprise operations.
Key responsibilities
- Provide L1/L2 support for Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive)
- Troubleshoot issues related to email, collaboration tools, and access management
- Manage users, licenses, and groups through Azure AD
- Monitor service health and handle incidents/service requests
- Support M365 configurations, deployments, and migrations
- Work on Microsoft Purview, DLP, and Information Protection policies
- Maintain documentation for incidents, resolutions, and SOPs
Requirements:
- B.Tech / BE (CS / IT / ECE or related field)
- 2-6 years of experience in M365 / O365 support
- Strong knowledge of Exchange Online, Teams, SharePoint, and OneDrive
- Hands-on experience with Microsoft Purview, DLP, and Information Protection (Mandatory)
- Basic understanding of Azure AD, Active Directory, and PowerShell
- Familiarity with ITIL processes and ticketing tools
- Good communication and troubleshooting skills
What We Offer:
- Exposure to enterprise Microsoft 365 environments
- Opportunity to work on real-time support and deployments
- Learning and growth in Cloud & Collaboration technologies
- Stable role with strong career progression
This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.