M365 Operations Specialist

Key Responsibilities

• Provide remote and on-site support for MacBooks, Apple desktops, and iPads.
• Troubleshoot hardware, software, connectivity, and performance issues.
• Support Microsoft 365, Teams, and related collaboration tools.
• Manage device lifecycle activities including provisioning, deployment, upgrades, and replacements.
• Monitor and troubleshoot network and collaboration technology issues.
• Document incidents, solutions, and process workflows.
• Work closely with executives and executive assistants to provide high-quality support.
• Maintain current knowledge of Apple products, technologies, and best practices.
• Deliver exceptional customer service while managing high-priority incidents.

Required Qualifications

• 5+ years of experience supporting Mac/Apple devices and iPads.
• 5+ years of experience supporting Microsoft 365 and Microsoft Teams.
• Strong understanding of network performance, device lifecycle management, and collaboration technologies.
• Experience with IT troubleshooting and process mapping.
• Excellent communication skills and strong customer focus.

Preferred Skills

• Ability to manage high-pressure situations with urgency and professionalism.
• Strong problem-solving and stakeholder management skills.
• Experience supporting executives and executive assistants.
• Apple certifications are considered an asset.