M365 Support Specialist
About the role
We are looking for a friendly and customer-focused IT Support Specialist to provide technical support and enhance the digital workplace experience for end users. You will support users on Microsoft 365, laptops, mobile devices and collaboration tools while helping them make the most of workplace technology.
Key responsibilities
Provide onsite support for laptops, desktops and mobile devices
Support Microsoft 365 applications including Outlook and Teams
Troubleshoot hardware, software and user-related issues
Assist users with technology enquiries and day-to-day IT problems
Deliver basic user training and knowledge-sharing sessions
Promote adoption of workplace technologies and new digital solutions
Work with internal support teams to resolve technical issues
Support user onboarding, device setup and software installation
About you
Diploma or above in IT or related disciplines
2+ years of IT Support, Desktop Support, Service Desk or End User Support experience
Good knowledge of Microsoft 365, Windows 10 / 11, Outlook, Teams, and Mobile Device Support
Strong communication and customer service skills
Ability to explain technical issues in a simple and user-friendly manner
Fluent in Cantonese and English
Experience supporting enterprise or corporate users
Experience in banking or financial services environments
Experience delivering user training or workshops
Exposure to VDI or virtual desktop environments