M6730:Tech Services Spec

What can you expect as a FedEx team member?

• Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.
• Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Equal Opportunities

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

" Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date"

Company:

ZAF FedEx Express South Africa (Pty) Ltd

City:

Cape Town

Scheduled Weekly Hours:

45

Worker Type:

Regular

Posting Start Date

14-Aug-2026

Posting Close Date:

20-Aug-2026

Job Family:

FXE-MEISA: Technology Services Specialist

Position Summary:

Connect Your Potential to Our Possibilities

At FedEx, we connect people and possibilities across the globe. As a Technology Services Specialist, you won’t just be fixing systems—you’ll be enabling seamless logistics, supporting critical operations, and driving digital transformation across the Sub-Saharan Africa (SSA) market.

Based in Cape Town and operating as a key autonomous link for our Johannesburg-based IT leadership team, you will serve as the hands-on and remote technical authority for FedEx operations staff, external customers, and third-party partner organizations.

What You’ll Do

In this dynamic, high-impact role, you will manage, maintain, and troubleshoot the hardware, software, and network infrastructure that keeps our regional supply chain moving.

Key Responsibilities:

• Field & Remote IT Support: Provide remote, on-site, and depot technical support across electronic technologies, network infrastructure, and deployed software applications for FedEx operations, regional customers, and vendors.

• Problem Isolation & Diagnostics: Perform end-to-end technical problem resolution, isolating complex hardware, software, component, and network issues across local and remote SSA sites.

• Process & System Improvement: Apply specialist technical knowledge to execute and review cross-departmental procedures, ensuring alignment with divisional and global corporate goals.

• Design & Implementation: Participate in—and occasionally lead—the design, testing, and deployment of new technology processes and infrastructure enhancements within your domain.

• Autonomous Operations: Act as the trusted technical anchor in Cape Town, managing site visits, remote troubleshooting, and vendor coordination independently while keeping in close sync with the Johannesburg team.

What We Are Looking For

We are seeking a proactive self-starter who thrives when working independently, possesses strong technical intuition, and communicates effectively across distance and diverse teams.

Minimum Qualifications & Experience:

• 3 to 4 years of hands-on experience in Field IT, Infrastructure Support, Network Diagnostics, or Technical Customer Support.

• Proven track record of supporting deployed hardware, enterprise applications, and network components both remotely and on-site.

• Willingness and ability to work autonomously in Cape Town while supporting remote environments across the SSA region.

Core Competencies:

• Analytical & Problem-Solving Skills: Sharp diagnostic ability to trace, isolate, and resolve root-cause technical issues efficiently.

• Judgement & Decision-Making: Sound technical and operational decision-making under pressure to minimize downtime.

• Interpersonal & Communication Skills: Clear, empathetic communication when supporting field staff, remote users, and key clients.

• Influencing & Persuasion Skills: Ability to collaborate effectively across departments, guide third-party vendors, and champion best practices remotely.

Why FedEx?

• Empowerment & Autonomy: Drive results independently with the trust and backing of a world-class global organization.

• Regional Impact: Play a direct role in keeping trade and logistics moving reliably across Sub-Saharan Africa.

• Growth & Innovation: Access continuous learning, specialist process exposure, and career development within FedEx Global IT.

• People First Culture: Work in a supportive environment that values safety, integrity, innovation, and teamwork—no matter where your seat is located.

Ready to shape the future of global logistics?

Apply today to join our team in Cape Town and make a global impact from day one.

Analytical Skills;Problem Solving Skills;Judgement & Decision Making Skills;Influencing & Persuasion Skills;Interpersonal Skills

High School Diploma (Required)