Mac/iOS Engineer

Must-haves skills / experience:

Intermediate to expert knowledge of OSX 10.10 and higher
Intermediate to Expert level package building using Apple Configurator 1.7 and higher
Intermediate to expert knowledge on hardware platforms including iMac, MacBook Pro, MacBook Air, Mac Mini, iPad, iPod Touch
Intermediate to expert knowledge on JAMF Casper for management of OSX devices. Certification highly-preferred
Success in supporting and administering large implementations of iOS and OSX devices in a multi-location / geography environment
Ability to triage, troubleshoot and fix problems and incidents – using vendor and third-party tools and technical support where required. Includes experience providing desk side and remote support as required via ticketing system
Task oriented with a strong focus on meeting goals in a timely manner
Experience providing L2 – L3 operational support on OSX / iOS
Other skills / experience:

Certificationsare a plus
Experience in a Retail support environment is a plus
Experience administering / managing iOS devices via MDM is a plus.
Ability to write clear documentation
Excellent communication and customer service skills
Self-starter/proactive

OSX 10.10, iOS

All your information will be kept confidential according to EEO guidelines.