MACD Representative – VoIP Provisioning & Technical Support

Salary: ₱18,000 per month

We are looking for technically minded and detail-oriented MACD Representatives to join our team in Dagupan City.

This is an exciting opportunity for someone with a background in technical support, helpdesk, networking, telecommunications, or VoIP who is looking to grow their career in a specialized technical operations environment.

As a MACD Representative, you will support the provisioning and implementation of customer voice services within a hosted VoIP environment. You will work closely with customers, vendors, account managers, and internal teams to ensure services are accurately configured, implemented, documented, and delivered on time.

Key Responsibilities

• Review site surveys and scope-of-work documents to determine customer voice service requirements.

• Participate in voice gap analysis reviews and provisioning activities.

• Use reports, dashboards, and internal systems to complete voice provisioning tasks accurately and within required timelines.

• Use proprietary, BroadWorks-based tools to design and build customer voice services.

• Communicate effectively with customers, vendors, account managers, and internal teams to understand technical requirements and business needs.

• Manage telephone number porting activities with internal and external teams.

• Monitor order and implementation status and escalate issues when necessary.

• Maintain accurate updates in internal systems throughout the provisioning and implementation process.

• Ensure customer requests are properly implemented and documented.

• Manage multiple requests while maintaining speed, accuracy, and attention to detail.

• Take ownership of requests from initial setup through successful implementation.

• Communicate technical information clearly to both technical and non-technical individuals.

Requirements

• High school diploma or equivalent.

• Minimum 6 months of technical support or helpdesk experience.

• Strong computer skills and confidence working with multiple software applications.

• Comfortable using Microsoft Word and Excel.

• Strong keyboard and computer navigation skills.

• Fundamental understanding of voice, data, and networking concepts.

• Strong analytical and problem-solving abilities.

• Excellent written and verbal communication skills.

• Strong organizational and time-management skills.

• Ability to prioritize multiple tasks and meet deadlines.

• Ability to work independently and take ownership of assigned tasks.

• Comfortable working in a structured and accountable environment.

• Willingness to work an overnight schedule aligned with U.S. business hours.

Preferred Qualifications

The following experience will be an advantage:

• Previous VoIP experience.

• Telecommunications experience.

• Voice provisioning experience.

• BroadWorks or similar telecommunications platform experience.

• Experience with ticketing or service management systems.

• Experience with telephone number porting.

• Experience supporting voice or telecommunications services.

What We're Looking For

We are looking for someone who:

• Enjoys working with technology and troubleshooting technical issues.

• Has strong attention to detail and understands the importance of accuracy.

• Can manage multiple requests without compromising quality.

• Learns new systems and software quickly.

• Can explain technical information clearly to non-technical individuals.

• Takes ownership of tasks from start to finish.

• Is comfortable working independently while collaborating with different teams.

• Can work effectively in a deadline-driven environment.

Work Schedule

Work Location: On-site in Dagupan City, Pangasinan

Working Hours: 11:00 PM–7:00 AM Philippine Time

The schedule aligns with U.S. Eastern business hours. Candidates must be comfortable working an overnight schedule.

How to Apply

Please make sure your updated resume/CV clearly highlights your relevant technical support, helpdesk, networking, telecommunications, or VoIP experience.

You may also send your updated resume to:

marientcruz@resolv.global

Please use the following email subject line:

Application – MACD Representative – Dagupan

Only candidates who meet the requirements and are available to work the required on-site overnight schedule will be considered.

Apply now and take the next step in your technical career!