Machine Performance Monitoring Manager (Urgent Hiring)

About the role

The Machine Performance Monitoring Manager is responsible for leading and overseeing the real-time monitoring, performance analysis, and operational management of kiosk machines deployed across various locations. The role involves developing and implementing monitoring strategies, standard operating procedures (SOPs), reporting protocols, and operational improvements to ensure optimal machine performance, availability, and service continuity. The position oversees the Central Kiosk Monitoring Division, manages team performance and development, coordinates with cross-functional departments, and ensures that machine-related incidents are addressed efficiently.

Key responsibilities

• Lead and manage the Central Kiosk Monitoring Division, ensuring effective real-time monitoring of kiosk machines across different locations

• Establish operational goals, performance standards, and monitoring procedures aligned with organizational objectives

• Oversee real-time monitoring protocols for kiosk performance, availability, and operational status

• Analyze monitoring data to evaluate kiosk performance, uptime, recurring issues, and service reliability

• Develop, implement, review, and maintain SOPs for monitoring, incident management, escalation, and reporting

• Oversee the identification, documentation, escalation, and resolution tracking of kiosk-related incidents

• Provide leadership, coaching, and guidance to strengthen team capabilities in monitoring, incident management, reporting, and troubleshooting

• Collaborate with technical, IT, field maintenance, operations, and other relevant departments

• Establish reporting protocols for kiosk performance, machine availability, downtime, incident trends, and operational efficiency

• Develop strategies to enhance kiosk monitoring capabilities, operational efficiency, and service reliability

About you

• Bachelor's degree in Information Technology, Business Management, or a related field

• At least three (3) years of experience in machine or product deployment monitoring

• At least one (1) year of experience in kiosk monitoring is preferred

• Proven experience in monitoring and managing technical systems, preferably in a retail, service-oriented, or technology-driven environment

• Experience in team leadership, operational management, or supervising monitoring activities is an advantage

• Strong understanding of machine monitoring, technical performance tracking, incident management, and operational processes

• Strong analytical and problem-solving skills, with the ability to interpret operational data and develop actionable recommendations

• Strong leadership, coaching, and team management capabilities

• Excellent written and verbal communication skills

• Ability to coordinate effectively with technical teams, stakeholders, and senior management

About us

Founded in 2015, Electronic Transfer and Advance Processing Inc. (eTap Inc.) is a Philippine-based company engaged in Financial Technology Services and the country's leading manufacturer, operator, and developer of custom self-service transaction machines and payment systems. eTap Inc. continuously innovates machines and payment systems for leading telecommunications companies, digital banks, and payment aggregator companies—spurring impactful financial inclusion that enhances the prosperity of our communities.

Benefits

• Competitive Salary

• Good Perks & Benefits

• Opportunity to be part of a pioneering fintech company driving financial innovation in the Philippines

• Collaborative environment that encourages innovation, leadership, teamwork, and problem-solving

• Opportunity to strengthen leadership, technical, and operational management skills

• Opportunity to lead a division responsible for monitoring critical financial technology infrastructure

• Exposure to large-scale kiosk operations, real-time monitoring systems, and technology-driven service delivery

• Career development opportunities in technical operations, people management, and business process optimization