Maid agency consultant

Job Summary

You will manage customer inquiries, coordinate interviews, process documentation, liaise with authorities and partners, provide after-sales support, and maintain accurate records to ensure smooth placement of domestic helpers.

Responsibilities

• Respond to customer inquiries and recommend suitable domestic helpers based on client needs
• Coordinate and schedule interviews between employers and domestic helpers to facilitate hiring decisions
• Process required documentation and assist with work permit applications to ensure compliance
• Liaise with relevant authorities and overseas partners to coordinate placements and resolve issues
• Provide after-sales support by addressing and resolving customer concerns promptly
• Maintain accurate and up-to-date records of customers and domestic helpers for operational efficiency

Preferred competencies and qualifications

• Demonstrate good communication and interpersonal skills to engage effectively with clients and partners
• Work independently and collaboratively within a team to meet operational goals
• Previous experience in a maid agency is advantageous but not required; training will be provided
• Exhibit a positive attitude and customer-oriented approach to enhance client satisfaction