Mailroom Team Lead

Duties and Responsibilities

• The Team Leader will be professional at all times when dealing with clients, promoting excellent customer service
• Mailroom team member management
• Report and resolve client feedback to operation executive within stipulated time frame
• Checking and perform daily and monthly reporting functions
• Managing mailroom operator(s) and provide guidance in accordance with SOP and SPS guidelines.
• Client communications and management on daily operational matters.
• Performing of mail rounds and distribution of mails.
• Arrangement and coordination of incoming and outgoing items for local and international courier.
• Ensure that onsite team adhere to SPS policies and procedures
• Franking machine management.
• Maintain workspace cleanliness at all times.
• Security screening of all incoming mails before distribution.
• Regular reporting and prompt escalations to the management in case of issue.
• Deal with enquiries face to face, email and on the telephone
• Any other duties commensurate with the above list
• At times carry heavy products within client's premises
• Ensuring high level of accuracy in processing of mails
• Ensure that all documents are processed within stipulated timelines and according to the operational procedures
• Build and maintain good working relationships across all levels of personnel, internally and externally

Candidate Profile

Candidates for this position should preferably have the following:

• More than 2 years’ experience in mailroom / customer service environment.
• Mailroom operations
• Able to work shifts
• Use of computers and basic knowledge of Microsoft Office
• Command of English is required for speaking and writing.
• Responsibility in attendance and completion of daily duties
• Be courteous and provide professional customer service
• Able to handle fast-paced environment
• Show flexibility regarding shift start and finish times
• Disciplined, responsible and is a team player