Maintenance & Contracts Coordinator
Maintenance & Contracts Coordinator
Salary: £30,000 - £31,500 dependent on experience
Hours: Monday to Friday 9am - 5.30pm (1 hour lunch break)
Fulltime, Onsite
Our client is a specialist engineering services business providing critical maintenance and support solutions to a diverse range of commercial and public sector organisations. They pride themselves on delivering exceptional customer service and building long-term client relationships in a fast-paced, responsive environment.
This is an excellent opportunity to join a friendly, close-knit office team where you'll play a key role in coordinating maintenance activities, supporting customers, and ensuring engineers are scheduled efficiently.
Responsibilities: Maintenance & Contracts Coordinator
- General Administration support for Office Contracts Team Leader
- Building and developing relationships over the phone and via email with the company's customers.
- Processing/checking purchase orders received from customers
- Admin of the company's schedule of maintenance contracts to ensure the document is up to date with relevant and accurate information.
- Job scheduling/booking (reactive and planned works) using the company's contract schedule to ensure timely booking of visits
- Calendar Management for Field Service Engineers
- Collating and checking Field Service Engineer job reports and identifying where repair quotes are required before submitting approved reports to the client
- Preparing basic quotes
- Inputting site information into risk assessment templates
- Collating monthly reporting information from our field service team
- Telephone answering, emailing, filing and other general office duties
Skills / Experience: Maintenance & Contracts Coordinator
- Excellent customer service skills
- Excellent organisational and attention to detail
- Ability to work under pressure and balance your workload
- Ability to work flexibly and as part of a team
- Able to work on own initiative.
- Good communication skills written and verbal
- Computer literate; Outlook, MS word, MS excel, MS Office 365, Teams
- Ability to learn new tasks with ease
- Competent at multi-tasking
- Positive "can do" attitude
- Administration experience
- Previous experience in scheduling or coordinating field-based engineers.
- Experience using scheduling or contract management software.
- Competitive salary.
- Company pension scheme.
- Generous annual leave entitlement.
- Paid day off for your birthday.
- Supportive team environment.
- Full training and ongoing development.
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