Maintenance Assistant Manager (7390)

SUMMARY:

This position is responsible for managing all maintenance, repair and facilities projects, operational activities and initiatives for Tribal buildings and equipment. In addition, you are the HEART of our Five-Star Experience, embodying our Service Promise: We are the Twenty-Nine Palms Band of Mission Indians Team, where your experience is our top priority. Every person and detail matters. As leaders, you are responsible for delivering our Five-Star Experience through our Mission Statement, Service Promise, and department service standards. This includes consistently performing our service expectations with HEART. Hello, Engage, Anticipate, Respond, Thank.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Upon request, reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
• Lead by example and carry out our HEART Experience to Guests and all Team Members by fulfilling our Mission Statement, Service Promise and following department service standards. This entails consistency performing our service expectations of: Hello, Engage, Anticipate, Respond, Thank.
• Continually coach and support Team Members to ensure they have the skills, tools and resources to successfully complete their jobs, including the delivering of the HEART Experience expectations.
• Review project documentation for completeness and escalate discrepancies to Department Leader.
• Coordinate internal and external resources to support project execution, escalating scope changes to manager.
• Facilitate communication between project teams and Department Leader to ensure alignment and timely updates.
• Compile and present project progress reports for review and decision-making.
• Lead daily pre-shift meetings to communicate operational priorities and reinforce safety and service standards.
• Assign daily tasks to team members based on project plans and priorities set by Leadership.
• Monitor project timelines and escalate delays or resource gaps for resolution.
• Reinforce departmental policies and procedures; provide clarification to team and escalate exceptions as needed.
• Lead assigned special projects with responsibility for coordination and reporting.
• Support cross-functional communications by sharing updates and gathering input for Department Leader.
• Track project expenses and flag variances for budget adjustments.
• Promote a positive and collaborative work environment through daily team interactions and feedback.
• Enforce safety, quality, and productivity standards; escalate concerns as needed.
• Support training coordination and provide input on team development needs.
• Model professional behavior and reinforce Tribal values in team interactions and guest-facing activities.
• Facilitate safety training participation and reinforce safety protocols during daily operations.
• Make day-to-day operational decisions within established guidelines; escalate complex issues as needed.
• May include supporting vendor coordination, assisting with audits, or leading small-scale facility initiatives.
• Maintain excellent communications with all Directors and Supervisors.
• Implements approved departmental policies and procedures.
• Ensure the budget for the department is monitored and adhered to by implementing effective processes and procedures.
• Prepare necessary data for the budget in area of responsibility.
• Keep abreast of competitive changes including industry trends and local competitive set.
• Develop, maintain and nurture a positive work environment.
• Responsible for maintaining a disciplined environment and implement practices that promote safety, quality and productivity.
• Help coordinate and supervise training, assignments and development of subordinates.
• Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
• Present a positive image of the Tribal organization to its guests and vendors and to assist them as required.
• Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
• Able to make difficult decision in a fair and honest manner.
• Strong verbal and written communication skills.
• Perform any other duties that may be assigned from time to time

SUPERVISORY RESPONSIBILITIES:

Manage directly and indirectly all employees of the Maintenance Department. Adhere to the Tribal organization’s policies, procedures and applicable laws.

Responsible for the overall direction, coordination, and evaluation of this unit.

Carry out supervisory responsibilities which include but are not limited to: interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.