Maintenance Controller

Purpose of position

To provide direction and support for the entire Maintenance system during IROP situations & daily operations.

Key responsibilities

• Oversee the Line Maintenance related matters on a system wide basis.
• Monitor and Maintain Technical Dispatch of Fleet.
• Maintain a close working relationship with Dispatch and the Commercial Operations Manager (COM) on issues that will impact operational aircraft.
• Monitor and track ALL rescheduled maintenance items, MELs, CDLs and Deferrals using Trax and MX Control.
• Liaise with the maintenance bases & maintenance planning to ensure timely rectification of MELs, CDLs and Deferrals or other outstanding maintenance discrepancies.
• Liaise with Maintenance Quality, System for authorization of AOG maintenance on company aircraft at non-maintenance stations and authorization of Ferry Flights, test flights, etc. This may include liaison with the Bombardier Help Desk.
• Liaise with Flight Dispatch and provide current and continuous reports of general mechanical status of entire fleet.
• Provide technical or functional guidance to other staff\: Flight Crews & Line Stations, Contract maintenance personnel, Line Planning, Base Supervisors, Crew Chiefs, Stores, & Airports.
• Communicate and document status of IROPS, occurrences, and emergencies to appropriate persons.
• Coordinate with the aircraft routers on the routing of aircraft required for specific maintenance functions.
• Coordinate maintenance requirements during irregular operations in an effort to minimize costs and disruptions.
• Liaise with the Material Coordinator to expedite acquisition of required replacement parts in the event of irregular operations or mechanical interruptions.
• Implement action to be taken to protect aircraft during inclement weather at an operating station and determine further action to be taken by appropriate maintenance personnel.
• Participate in Maintenance projects and review Groups as required.
• Coach line/hangar employees for consistent quality completion of responsibilities; Give feedback and support in conjunction with coaching.
• Provide assistance to the bases in acquiring resources and tools for support staff to perform their duties.
• Demonstrate support and commitment to the diverse needs of staff.
• Create an open, honest and supportive work environment.
• Encourage ongoing teamwork through meetings, open dialogue, team challenges and informal collective experiences.
• Perform other related duties as assigned.
• Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, and the safety of co-workers and customers.

Required qualifications

• AME License (ACA Holder) with 5 years of experience.
• A minimum of 2 Aircraft Endorsements.
• Good interpersonal and effective communication skills.
• Excellent organizational skills.
• Knowledge of Microsoft Office applications (Excel, Word etc.).
• Good computer literacy skills.
• Good working knowledge of the functions of other departments. E.g. Supply Management, Flight Operations, etc..
• Ability to work under tight time constraints during irregular flight operations.
• Willing and able to work varying shifts.

Preferred qualifications

• Knowledge of FliteTrac, MXPlan, & Trax .
• Previous Maintenance Control experience.