Maintenance Engineer

ABOUT CHETOLA RESORT

For 180 years, Chetola Resort has offered guests a timeless mountain escape in the heart of the Blue Ridge Mountains. Serving as the gateway to beautiful Blowing Rock, North Carolina as a luxury haven where adventure meets tranquility, Chetola blends refined hospitality with immersive outdoor experiences—from Orvis®-endorsed fly fishing to award-winning dining, spa indulgence, and family-friendly recreation. Under new ownership, we are embracing an exciting new chapter rooted in thoughtful renewal, authentic elegance, and exceptional guest service guided by Forbes-level service standards.

THE ROLE

Chetola Resort is seeking a dependable and skilled Maintenance Engineer to join our team. This individual helps maintain the physical integrity, safety, and presentation of the resort, with a primary focus on condominium residences and support for Lodge hotel rooms and public spaces.

This role is essential to delivering a seamless luxury guest experience — ensuring every space is fully functional, meticulously maintained, and guest-ready at all times. The Maintenance Engineer works behind the scenes and in guest-facing moments to uphold the Forbes standard of effortless excellence.

WHAT YOU’LL DO

Operational Responsibilities

• Perform general maintenance duties across the resort including basic carpentry, plumbing, and electrical repairs
• Respond promptly to guest and team member maintenance requests
• Troubleshoot and repair HVAC, lighting, appliance, and in-room functionality issues
• Complete daily inspections of assigned areas to proactively identify maintenance needs
• Monitor and report unsafe or potentially hazardous conditions and take immediate corrective action
• Assist with snow removal, groundskeeping, and seasonal projects as needed
• Support preventive maintenance schedules and maintain accurate work order documentation
• Collaborate closely with Housekeeping, Guest Services, Security, and other departments to resolve issues quickly and discreetly

Forbes Service & Presentation Standards

• Ensure guest spaces are fully functional, pristine, quiet, and free of visible defects before guest arrival
• Enter guest areas with discretion, professionalism, and respect for guest privacy
• Communicate clearly and courteously when interacting with guests, demonstrating calm confidence and ownership
• Anticipate maintenance needs by identifying early signs of wear, damage, or guest inconvenience
• Protect the aesthetic integrity of the resort by completing repairs that meet appearance and craftsmanship standards

Shift & Team Support

• Work independently while maintaining strong communication with team leads
• Keep work areas, tools, carts, and storage spaces clean, organized, and presentation-ready
• Provide backup coverage for other shifts or urgent situations
• Uphold a culture of accountability, safety, and continuous improvement