Maintenance Engineer - Mobile
Carries out repairs to products sold by LOB, e.g. mobile phones and aiming to deliver quality after-sale service and to generate customer satisfaction and repeat sales.
Ensures that work is carried out in line with RAYA working instructions, operating procedures and policies
Executes repair work diligently and in line with promised deliverables and within standard operating procedures
Ensures that Mobile troubleshooting guidelines are observed
Operates with QMS, EMS, OHAS Req. and ESD Req. standards
Ensures that work is carried out efficiently at high quality and within the budgeted time limits for the job
Ensures that data and other information is dealt with accurately and in line with standard practice
Ensures correct and efficient utilization of resources (tools, spins, etc) as per job requirements
Strives to maintain customer satisfaction and to generate repeat work
Impacts on the work of other colleagues and more particularly on the work of those that are involved in customer care (e.g. customer care reps)
Requirements
Communication Skills
Presentation Skills
Leadership Skills
Time Management
Technical and theoretical know-how on GSM
Technical and theoretical know-how on ESD
Technical know-how on trouble-shooting
Understanding quality of repair and its impact on revenues and profit