Maintenance Engineer
Summary
Maintenance Engineer troubleshoots and resolves technical issues across client environments, focusing on security and access control systems like Gallagher, LenelS2 OnGuard, Genetec, and Milestone VMS.
Maintenance Engineer
1. On-Site System Troubleshooting
Act as the L1 and L2 escalation point for all technical issues across multiple client environments.
Investigate root-cause analysis (RCA), incident resolution, and long-term corrective action planning.
Diagnose advanced issues, credentialing workflows, hardware faults, network routing, and subsystem integrations.
Engage vendor support teams for deep-dive troubleshooting, bug escalations, and patch management.
Perform hardware replacement, firmware upgrade and system patching.
2. Multi-Platform System Expertise
Hands-on expertise in various Systems will be an advantage:
Gallagher
LenelS2 OnGuard
Genetec
Milestone VMS
Ability to configure, integrate, and optimize controllers, readers, credential formats, PIN/biometric workflows, and enterprise permissions across platforms is essential.
3. Maintenance, Optimization & Lifecycle Management
Implement system preventive maintenance, system health checks, and upgrade / patching.
Ensure proper documentation: Service reports, update of any design document if any change or upgrade of hardware or firmware.