Maintenance Manager
Posted Updated
In this position, you will:
- Provide mentorship, on‑site demonstrations, peer mentoring, and on‑job training to develop the client’s in‑house maintenance team in core network operations.
- Guide duty staff in applying Operations, Administration and Maintenance Procedures (OAM) for RAN or core network systems.
- Transfer daily maintenance, operations, and administration skills of RAN or core network domain, along with tier‑1 technical knowledge, through hands‑on training and peer mentoring.
- Respond to customer requests and system alarms related to RAN or core network domain.
- Train new staff in RAN / core network technical skills and operational practices.
- Direct duty staff in first‑line diagnostics of RAN / core network faults, and support remedial actions to restore services.
- Mentor duty staff in liaising with external parties for troubleshooting and resolution of RAN / core network issues.
- Ensure duty staff follow escalation workflows and maintain user/group account management within RAN / core network systems.
- Participate in monthly mentoring service meetings with the client, focusing on RAN / core network performance and issues.
- Organize drills and simulations every six months to assess duty staff and hands‑on skills in RAN / core network operations.
To be successful in this position, you should meet the following requirements:
- Possess at least one Bachelor’s degree in Electronics / Telecommunications / Information Engineering or equivalent
- At least 7 years’ maintenance support experience of RAN / Core Network with a telecom operator.
- Good Command of written & spoken English, Cantonese and Mandarin.
- Strong analytical and problem-solving skills, along with excellent teamwork and communication abilities.
- Strong knowledge of Core Network operations, administration, and maintenance procedures (OAM).
- Skilled in technical support, diagnostics, and service restoration.
- Proficient in user/group account management and escalation workflows.
- Proven ability to coach, mentor, and transfer knowledge through on‑site demonstrations, peer mentoring, and on‑job training.
- Experience in guiding teams to respond to system alarms and customer job requests.