Maintenance Manager

We are looking for a Maintenance Manager who will join our leadership team at the 110 room Coast Chilliwack Hotel by APA. As Maintenance Manager you’ll play a key role in driving operational excellence, inspiring your team, and helping shape the culture of our hotel. You’ll contribute to the overall success of the hotel by leading the 3 person team that provides Coast Hotels’ standards of well maintained building, rooms, and public areas. You'll be responsible for ensuring that Coast Hotels standards for repairs and maintenance in all areas of the hotel are consistently adhered to. You'll also be responsible for maintaining a positive work environment while maintaining high internal/external customer service standards, ensuring smooth daily operations, and championing a people-first environment where Ambassadors and guests alike feel valued. You will ensure the continued growth and development of the 3 person maintenance team and overall building improvement while maximizing operational efficiencies, customer service and profitability.
What this role does:

Creates and implements a departmental plan and measurable objectives for the Maintenance department that supports the Company’s overall strategy, i.e., including preparation of the Operating and Capital budgets
Collaborates with other Managers, Supervisors, and Ambassadors to identify and analyze business requirements and the implications for the team; identifies gaps and implements agreed upon solutions
Understands what is going on in the Maintenance operation, forecasts and proactively addresses needs and situations, by working with Hotel management team to effectively schedule and prioritize maintenance and repair of physical structures on the property site as well as invest in capital upgrades
Forecasts labour costs, production schedules and operating implications
Adheres to departmental budgets and prioritizes resource allocations appropriately
Focuses on short and long-term priorities, maintaining a big picture perspective
Ensures the department’s compliance to relevant legislation and regulations (i.e., WCB, employment standards, OH&S)
Manages and oversees the work of others within Maintenance including ongoing management responsibilities such as delegating work flow, motivating and providing guidance to team members, communicating goals, and following up on specific internal/external inquiries for Maintenance
Monitors the quality of work and provides feedback on the degree to which operational standards are met
Resolves guest service issues, and identifies potential barriers to guest services; works with others to remove barriers to service excellence across Coast’s operation
Anticipates and is flexible to the changing needs of guests as special events and circumstances arise
Other duties as required

Why we're looking for:

Physical mobility and stamina
Secondary School Diploma
Bachelor's Degree or Diploma or equivalent combination of education and experience an asset
Trade Qualification in one or more of the following: electrical, plumbing, HVAC, or refrigeration
3 years Journeyman Status with at least 2 years experience leading a team
Extensive experience working with contractors and sub-trades
Registration in an apprenticeship program an asset
Excellent communication, specifically written and oral English, and customer service skills
Ability to lead and motivate others
Strong problem resolution skills and conflict resolution skills to resolve issues within a functional area
Excellent knowledge of health and safety regulations
Workplace Hazardous Materials Information System (WHMIS) training
Intermediate level in the use of MS Office Suite
Experience forecasting and budgeting for a functional area within a property
Exemplifies Coast’s core values and enjoys working in a culture of accountability
Able to work a flexible schedule, which includes evenings, weekends and holidays

Why join Coast Hotels:

An inclusive workplace where diversity is celebrated, and every voice is valued
Opportunities to grow your career within Coast Hotels and the broader hospitality industry
A chance to make an impact - not just on business performance, but on the culture, guest experience, and community
Competitive compensation and benefits, plus the opportunity to be part of a team that lives its values.