Maintenance Manager (ICT Systems, Video Surveillance, VMS & Analytics) (Ref 26535)
Responsibilities
1. Maintenance Strategy & Planning
• Develop and implement preventive, predictive, and corrective maintenance programmes.
• Establish maintenance policies, SOPs, and response procedures.
• Plan system upgrades, technology refreshes, and end-of-life replacements.
• Develop annual maintenance plans and resource forecasts.
2. Operations & Maintenance Management
• Oversee maintenance activities for:
• CCTV cameras (Fixed, PTZ, ANPR)
• Video Management Systems (VMS)
• Video Analytics Systems
• Recording servers and storage platforms
• Network switches, routers, firewalls
• Control room systems and video walls
• Power systems (UPS, power distribution)
• Ensure systems achieve required availability and performance targets.
• Monitor system health and address recurring issues proactively.
• Manage incident, problem, and change management processes.
3. Asset Reliability & Performance
• Monitor equipment and system performance through dashboards and reports.
• Lead root cause analysis (RCA) for major incidents and repeated failures.
• Implement reliability improvements and system optimization initiatives.
• Track asset lifecycle, warranty status, and maintenance history.
4. Video Surveillance & Analytics Systems Management
• Ensure continuous operation of surveillance and recording functions.
• Maintain camera availability, recording integrity, and storage retention requirements.
• Validate functionality of analytics applications, including:
• Intrusion detection
• Object detection
• Crowd analytics
• Traffic analytics
• License plate recognition (LPR/ANPR)
• Incident detection algorithms
• Coordinate software updates, patches, and system configuration changes.
5. Cybersecurity & Compliance
• Ensure ICT systems comply with cybersecurity policies and standards.
• Manage vulnerability assessments and remediation activities.
• Coordinate patch management and security updates.
• Ensure compliance with organizational, regulatory, and audit requirements.
• Support cybersecurity incident investigations and recovery activities.
6. Contractor & Vendor Management
• Manage maintenance service providers and OEM vendors.
• Monitor contractor performance against SLA and KPI requirements.
• Review technical submissions, maintenance reports, and defect rectification plans.
• Conduct periodic performance reviews with vendors and stakeholders.
7. Budget & Resource Management
• Prepare and manage annual maintenance budgets.
• Monitor operational expenditure and maintenance costs.
• Optimize use of manpower, spares inventory, and maintenance resources.
• Ensure critical spare parts availability.
8. Project & System Enhancement Management
• Lead system enhancement, migration, and upgrade projects.
• Manage testing, commissioning, and acceptance of new systems.
• Ensure smooth transition from project implementation to maintenance operations.
• Coordinate with stakeholders on service-impacting activities.
9. Risk & Incident Management
• Lead response and recovery efforts during major system outages.
• Conduct risk assessments on critical ICT infrastructure.
• Develop business continuity and disaster recovery plans.
• Manage escalation procedures and stakeholder communications.
10. Documentation & Reporting
• Maintain system documentation, drawings, asset registers, and configuration records.
• Prepare monthly and quarterly maintenance performance reports.
• Present system health, reliability trends, and improvement recommendations to management.
• Ensure accurate maintenance records within MMS platforms.
Requirements
• Degree / Diploma in Project Management, Computer Science, Computer Engineering, Information Technology or an equivalent discipline.
• Minimum 6-7 years working experiences in Video Surveillance Systems (VSS), Video Management Systems (VMS), Video Analytics, servers, storage, and network infrastructure
Licence no: 12C6060