Maintenance Project Manager

Operational & SLA Management

• Handle overall system uptime, reliability, and operational availability in accordance with contractual SLA requirements
  
• Lead and manage 24/7 maintenance operations, including fault response, troubleshooting, and rectification
  
• Monitor and ensure compliance with response time, resolution time, and performance KPIs
  
• Establish and enforce preventive and corrective maintenance regimes
  

System Monitoring & Health Management

• Oversee continuous system monitoring to ensure optimal performance and early fault detection
  
• Analyse system logs, alarms, and performance metrics to identify trends and potential failures
  
• Drive root cause analysis and implement corrective and preventive actions
  
• Ensure systems remain compliant with cybersecurity and operational standards
  

Maintenance Planning & Execution

• Develop and maintain preventive maintenance schedules in coordination with the Authority
  
• Ensure timely execution of routine inspections, servicing, firmware/software updates, and system tuning
  
• Maintain accurate asset inventory and spare parts
  
• Manage system lifecycle activities including equipment replacement, upgrades, and relocation
  

Fault Management & Incident Response

• Lead incident management and ensure timely fault escalation and resolution
  
• Coordinate with internal teams and subcontractors for onsite and remote troubleshooting
  
• Ensure proper documentation and reporting of incidents, downtime, and corrective actions
  
• Conduct post-incident reviews and drive continuous improvement initiatives
  

Enhancement & Change Management

• Evaluate and propose system enhancements, upgrades, and optimisation initiatives
  
• Work with stakeholders to assess feasibility, cost, and impact of enhancement requests
  
• Plan and oversee implementation of approved enhancements, ensuring minimal service disruption
  
• Ensure proper change management, testing, and configuration control
  

Stakeholder & Contract Management

• Serve as the primary point of contact
  
• Conduct regular performance reviews, reporting, and meetings
  
• Prepare and submit monthly reports, maintenance records, and compliance documentation
  
• Ensure adherence to contractual obligations, audit requirements, and regulatory standards
  

Team & Vendor Management

• Manage internal maintenance teams and external contractors to ensure efficient service delivery
  
• Coordinate vendor support for specialised repairs, replacements, and technical escalations
  
• Ensure all personnel comply with safety, clearance, and site requirements
  

Documentation & Reporting

• Maintain comprehensive documentation including SOPs, maintenance logs, incident reports, and system configurations
  
• Manage helpdesk/ticketing systems and ensure accurate tracking of all service requests
  
• Provide clear and timely reporting on system performance, risks, and improvement plans