Maintenance Technician - Aberdeen, SD

Job Summary:

As a Maintenance Technician, you will perform preventive maintenance and repair services on Midco’s regional network, ensuring compliance with FCC regulations. Your responsibilities include sweeping and balancing the network, identifying and repairing signal processing equipment, and maintaining optimal signal performance. Position leveling ranges from Maintenance Technician I to Maintenance Technician III, based on experience and certifications.

Responsibilities:

• Sweep and balance the regional network to detect and/or correct imperfections.
• Identify areas in need of service and repair including but not limited to adjustment and alignment of equipment used for signal processing, amplification, and transmission.
• Take appropriate preventive measures to repair and maintain the regional network in customer homes and commercial property from the headend.
• Demonstrate proficiency in and working knowledge of several areas of network systems; recognize deviations and distinguish them from accepted practices.
• Repair and maintain equipment, network systems and all components.
• Ensure that all documentation is timely and accurate and in compliance with FCC and company regulations.
• Troubleshoot and repair ingress and egress problems in the regional network including, but not limited to transmission levels, signal loss, off-air interference and equipment failures.
• Maintain signal performance by proactively testing the network on a regular basis.
• Install, maintain and repair power supplies and provide splicing and activation of the regional network.
• Provide technical support and guidance by assisting with the resolution of installation or service problems encountered at customer sites.
• Install and disconnect video, internet, and telephone services in customer homes and commercial property as needed.
• Repair and/or wire cable from poles/pedestals into customer homes and commercial property; wire additional outlets as needed.
• Produce timely and accurate daily and monthly reports.
• Demonstrate knowledge of Midco’s safety program by enforcing safety rules and procedures, wearing appropriate safety apparel (e.g., hard hats, safety vests, OSHA-approved boots), and operating all equipment safely.
• Operate and drive a company vehicle in compliance with all Midco policies and procedures, ensuring safety, efficiency, and adherence to traffic laws. Maintain vehicle cleanliness and ensure regular maintenance and repairs are conducted as scheduled to uphold a professional image.
• Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
• Ensure customer privacy by adhering to Midco’s privacy guidelines while actively following Midco policies and procedures.
• Maintain reliable and predictable attendance as required by the position.
• Perform other duties as assigned.

Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.

Required Qualifications:

• High school diploma or equivalent (GED).
• Complete Midco First Time Right certification within 60 days of hire and consistently apply principles in all aspects of work.
• Must possess and maintain a valid driver's license with a clean driving record. A DUI conviction within the past 5 years will result in disqualification from employment in this position.
• Must develop working knowledge of construction, the National Electrical Code, OSHA regulations, state and local regulations and general safety standards.

Note: Team Members will be assigned a level based on the required experience and training. Advancement is sequential and contingent upon successful completion of all requirements at the preceding level, including certifications, proficiency tests, and time-in-role or equivalent experience where applicable.

Maintenance Tech I

• Minimum 1 year of installing & troubleshooting broadband services.

Maintenance Tech I, Level 1

• FTR 2 Certification Test.
• Maintenance Tech Proficiency Test 1.

Maintenance Tech I, Level 2

• Maintenance Tech I, Level 1 requirements met or equivalent experience.
• Fiber Essential Certification Program (Course & Skills Test completed).

Maintenance Tech I, Level 3

• Maintenance Tech I, Level 2 requirements met or equivalent experience.
• FTR 3 Certification Test.
• Plant Outage Certification Program (Course & Skills Test completed).

Maintenance Tech II, Level 1

• 3 years in role or equivalent experience.
• Fiber Professional Certification Program (Course & Skills Test completed).
• Maintenance Tech Proficiency Test 2.

Maintenance Tech II, Level 2

• 4 years in role or equivalent experience.
• Maintenance Tech II Exam.
• Maintenance Tech Proficiency Test 3.

Maintenance Tech III

• 5 years in role or equivalent experience.
• Maintenance Tech III Exam.
• Maintenance Tech Proficiency Test 4.

Work Environment:

• The noise level in the work environment is moderate to loud.
• Frequent exposure to outside weather conditions.
• Occasional exposure to moving mechanical parts, high, precarious places, risk of electrical shock, and risk of radiation and vibration.
• Must be prepared to travel on short notice and work extended, flexible hours, to effectively respond to emergencies and critical network events.
• May be required to work in excess of 40 hours per week and outside normal business hours, such as holidays, evenings, and weekends, as business demands.

Physical Demands:

• Be able to safely use a ladder rated for a maximum load of 375 lbs, including the combined weight of the individual, fall protection equipment, and any tools being carried.
• Required to reach with hands and arms, stoop, kneel, or crouch.
• Must occasionally lift and carry loads up to 80 lbs. and separately handle a 75 lb. ladder.
• Must be able to climb poles, ladders, bucket trucks, and other structures with proper fall protection equipment, adhering to the manufacturer's capacity for all equipment.
• Must be able to work from elevated heights (bucket trucks, aerial lifts) and in tight spaces such as attics and crawlspaces.
• Bucket trucks have a maximum load capacity ranging from 300 to 400 lbs. based on the manufacturer's specifications for each vehicle. Team members certified for bucket truck use are responsible for being aware of and adhering to these maximum load requirements.
• Drivers required to operate a Commercial Motor Vehicle (CMV) as a part of their role (e.g., bucket truck, truck/trailer combo) will need to be DOT qualified.

Mental Demands:

• Ability to adapt to changing circumstances and remain flexible in a dynamic work environment.
• Able to remain calm and effective under pressure, especially when dealing with urgent repairs or customer issues.
• Keen attention to detail to ensure accuracy and quality in all aspects of operations.