Maintenance Technician FT

Full-Time Hotel Maintenance Technician

Department: Maintenance / Engineering
Position Type: Full-Time
Reports To: General Manager

Position Summary

The Maintenance Technician is responsible for maintaining the hotel's physical property, equipment, guest rooms, and common areas in safe, clean, and functional condition. This position performs routine preventive maintenance, responds to maintenance requests, completes repairs, and identifies potential safety hazards to ensure a comfortable and reliable guest experience. The ideal candidate is dependable, hands-on, detail-oriented, and capable of troubleshooting and resolving maintenance issues while following hotel brand standards, company policies, and applicable safety requirements.

Essential Duties and Responsibilities

General Maintenance and Repairs

• Perform routine repairs and maintenance throughout the hotel, including guest rooms, bathrooms, hallways, public areas, laundry rooms, breakfast areas, and back-of-house spaces.

• Troubleshoot and repair common issues involving doors, locks, hardware, furniture, fixtures, toilets, sinks, drains, and other hotel equipment.

• Perform minor plumbing repairs, including replacing faucets, showerheads, toilet components, and other approved fixtures.

• Complete minor electrical repairs and replace approved light bulbs, switches, and other components within the employee's training and legal authorization.

• Repair or touch up walls, ceilings, paint, flooring, trim, and other interior surfaces as needed.

• Inspect and maintain heating, ventilation, and air conditioning (HVAC) equipment, thermostats, PTAC units, and other guest comfort systems within the employee's qualifications.

• Respond promptly to maintenance requests from guests and hotel staff.

• Prioritize urgent repairs that affect guest safety, comfort, room availability, or hotel operations.

• Complete assigned work orders accurately and communicate repair status to management.

• Ensure completed repairs meet hotel quality and brand standards.

Preventive Maintenance

• Perform scheduled preventive maintenance inspections of guest rooms, public areas, mechanical equipment, and hotel systems.

• Inspect plumbing, HVAC units, lighting, doors, windows, appliances, and other equipment for signs of damage or malfunction.

• Identify and report potential problems before they result in costly repairs or guest complaints.

• Maintain and service equipment according to manufacturer recommendations and hotel procedures.

• Assist with seasonal maintenance, weather preparation, and property upkeep.

• Maintain preventive maintenance records and report recurring issues to the General Manager.

• Help ensure guest rooms are maintained in good working condition and ready for occupancy.

Safety, Security, and Compliance

• Follow all company safety procedures, equipment operating instructions, and applicable laws and regulations.

• Identify and promptly report unsafe conditions, water leaks, electrical hazards, damaged equipment, and other potential risks.

• Maintain proper storage and handling of tools, chemicals, materials, and maintenance supplies.

• Follow lockout/tagout procedures and other required safety practices when applicable.

• Assist with routine inspections of fire and life-safety equipment, emergency lighting, exit signs, and related systems.

• Report fire alarm, sprinkler, emergency lighting, and other life-safety system deficiencies promptly; use qualified service providers for testing and repairs when required.

• Maintain clear access to exits, electrical panels, mechanical rooms, and emergency equipment.

• Follow procedures for guest privacy, room access, key control, and incident reporting.

• Never perform regulated or specialized work beyond the employee's training, qualifications, or legal authorization.

Property Appearance and Grounds

• Maintain the appearance and functionality of the hotel's exterior, entrances, parking areas, walkways, and landscaping.

• Perform minor groundskeeping, debris removal, and exterior upkeep as assigned.

• Keep maintenance rooms, workshops, storage areas, and equipment organized and clean.

• Monitor the condition of hotel furniture, fixtures, equipment, and other property assets.

• Assist with furniture moves, room setups, and property improvement projects as directed.

• Maintain an organized inventory of tools, replacement parts, and maintenance supplies.

• Notify management when supplies are low or equipment requires replacement.

Administrative and Team Responsibilities

• Review and prioritize maintenance requests with the General Manager.

• Maintain accurate work order logs, inspection records, and preventive maintenance documentation.

• Communicate repair needs, recurring problems, supply requirements, and project progress to management.

• Obtain approval before making significant purchases or arranging outside repairs.

• Coordinate with housekeeping and front desk staff to schedule repairs and minimize guest disruption.

• Assist with preparing rooms for return to service following maintenance issues.

• Follow company policies, hotel brand standards, and established operating procedures.

• Perform additional duties as assigned by management.

Qualifications and Requirements

• Previous maintenance, facilities, hotel engineering, or general repair experience preferred.

• Working knowledge of basic plumbing, electrical troubleshooting, painting, carpentry, and general building maintenance preferred.

• Ability to troubleshoot problems and determine when specialized contractors are needed.

• Familiarity with HVAC and guest room climate-control systems is a plus.

• Ability to use hand tools, power tools, and maintenance equipment safely.

• Strong problem-solving skills and attention to detail.

• Ability to organize work orders and prioritize repairs based on urgency.

• Dependable, punctual, and able to work independently.

• Professional communication skills and the ability to work cooperatively with hotel staff and guests.

• Ability to work weekends, holidays, or respond to urgent maintenance needs as required.

• Required licenses or certifications must be maintained for any work that legally requires them.

Physical Requirements

• Ability to stand, walk, bend, kneel, climb, reach, and work in confined or elevated areas when safe and appropriate.

• Ability to lift and carry tools, equipment, and materials weighing up to 50 pounds, with or without reasonable accommodation.

• Ability to use hand tools, power tools, ladders, and other maintenance equipment safely.

• Ability to work indoors and outdoors in varying weather conditions.

• Ability to perform repetitive physical tasks and respond to maintenance emergencies as needed.

Work Environment

This position works throughout the hotel, including guest rooms, public spaces, mechanical areas, storage rooms, and exterior grounds. The Maintenance Technician may encounter noise, dust, varying temperatures, cleaning products, and equipment hazards and must consistently follow required safety procedures.

Performance Expectations

The Maintenance Technician is expected to complete work orders promptly and correctly, maintain preventive maintenance schedules, reduce recurring maintenance issues, keep the property in good repair, communicate concerns to management, control maintenance supply costs, and help ensure the hotel remains safe, functional, and compliant with applicable requirements and brand standards.

Equal Employment Opportunity

Ambience Hospitality is an equal opportunity employer. Employment decisions are made in accordance with applicable federal, state, and local laws. Reasonable accommodations are available for qualified individuals with disabilities to perform essential job functions.