Maintenance Technician

Qualifications

• Two or more years of general facilities maintenance, building maintenance, apartment maintenance, construction, or related hands-on experience preferred.
• Working knowledge of routine plumbing, electrical, carpentry, drywall, painting, doors, locks, hardware, furniture, fixtures, and basic equipment troubleshooting.
• Experience safely using hand tools, power tools, ladders, meters, testing devices, and maintenance equipment appropriate to assigned work.
• Basic computer and mobile-device skills, including email, photographs, electronic work orders, inspection forms, and maintenance records; experience with MaintainX is a plus.
• Valid Arizona driver’s license and acceptable driving record required for travel between GRM properties and operation of authorized vehicles.
• Willing to participate in scheduled after-hours, weekend, and emergency on-call coverage.
• Bilingual English/Spanish is a plus.

Physical & Mental Demands

• The population GRM serves is frequently in crisis, which may include exposure to trauma, conflict, illness, behavioral-health concerns, and emotionally difficult situations.
• Must maintain professional boundaries, sound judgment, confidentiality, and a calm, compassionate presence.
• GRM recognizes the impact of compassion fatigue and promotes self-care and sustainable leadership.
• Frequent standing, walking, bending, kneeling, crouching, reaching, climbing, balancing, grasping, and working with hands overhead.
• Lift, carry, push, and pull objects weighing up to 50 pounds independently; use assistance or material-handling equipment for heavier or awkward loads.
• Climb and work from ladders and approved elevated surfaces; work in mechanical rooms, storage areas, tight spaces, and other building environments as assigned.
• Work indoors and outdoors in heat, cold, rain, dust, noise, odors, and wet conditions, and around cleaning chemicals, tools, machinery, and building systems.
• Wear required PPE and follow precautions when entering occupied spaces or interacting with individuals who may be ill or contagious.
• Safely prioritize routine, urgent, and emergency work while maintaining attention to detail and accurate documentation.
• Respond calmly and professionally to changing conditions, service interruptions, guest concerns, and after-hours calls.
• A flexible schedule may occasionally be required to support the team.

Responsibilities & Duties

The Maintenance Technician performs routine multi-trade maintenance, preventive maintenance, inspections, repairs, room turnovers, and emergency response across GRM properties. This position helps keep buildings, grounds, equipment, and guest spaces safe, functional, clean, and ready for use, while documenting work and escalating specialized or licensed repairs appropriately.

General Activities

Work Orders and Preventive Maintenance

• Receive, review, prioritize, and complete assigned work orders within established response and completion expectations.
• Document labor, materials, findings, repairs, photographs, follow-up needs, and completion details accurately in MaintainX or the designated system.
• Perform scheduled preventive maintenance and inspections on buildings, rooms, doors, plumbing fixtures, lighting, appliances, equipment, and other assigned assets.
• Identify recurring failures, deferred maintenance, safety concerns, and replacement needs, and communicate recommendations to the Maintenance Manager.
• Keep occupants and requesting departments informed when work affects access, utilities, schedules, or normal operations.

General Building Maintenance and Repairs

• Perform routine repairs involving faucets, toilets, drains, supply lines, valves, dispensers, and minor leaks; promptly isolate and report larger plumbing failures.
• Replace lamps, ballasts or drivers, switches, receptacles, covers, batteries, and similar components when trained and authorized; escalate electrical work requiring a licensed electrician.
• Repair and maintain doors, closers, hinges, locks, handles, cabinets, shelving, furniture, wall protection, ceiling tiles, and other building hardware.
• Complete basic carpentry, drywall patching, caulking, painting, touch-up, mounting, assembly, and minor finish repairs.
• Troubleshoot appliances, laundry equipment, kitchen equipment, coolers, and other facility equipment at a basic level; coordinate specialized service when needed.
• Support HVAC and refrigeration maintenance by completing assigned visual checks, filter changes, cleaning, and basic tasks; refer refrigerant, control, electrical, or advanced mechanical work to qualified personnel.
• Assist with landscaping, exterior upkeep, irrigation checks, signage, fencing, gates, sidewalks, drains, and weather-related needs as assigned.
• Do not perform work requiring a license, certification, specialized authorization, or training the employee does not possess.

Rooms, Campus Readiness, and Special Projects

• Support guest-room, dorm, casita, office, program-space, and common-area inspections, repairs, turnovers, furniture moves, and readiness tasks.
• Respond to damage, water intrusion, clogs, leaks, lighting failures, broken hardware, temperature complaints, trip hazards, and other facility concerns.
• Assist with event setup and breakdown, deliveries, moves, installations, seasonal projects, and campus improvement work.
• Assist with approved pest-remediation and bed-bug heat-treatment activities only when trained, assigned, and using required procedures and PPE.

Safety, Inspections, and Emergency Response

• Inspect work areas before beginning, and maintain barriers, signage, housekeeping, and tool control to protect guests, employees, volunteers, and visitors.
• Follow ladder, electrical, chemical, hot-work, lockout/tagout, lifting, driving, confined-space awareness, and other applicable safety procedures.
• Respond to assigned urgent and after-hours calls involving leaks, flooding, power or utility concerns, equipment failures, access issues, weather damage, and other facility emergencies.
• Take reasonable immediate steps to protect people and property, notify appropriate leadership, and request emergency vendors or public safety assistance when directed.
• Report injuries, near misses, property damage, hazards, code concerns, and suspected life-safety system issues promptly.
• Assist with required inspections and testing of safety, fire-protection, backflow, generator, elevator, and other regulated systems under manager or vendor direction; do not represent unlicensed work as certified service.

Tools, Materials, Vehicles, and Vendors

• Maintain assigned tools, keys, radios, devices, vehicles, equipment, and work areas in a clean, secure, and serviceable condition.
• Identify needed parts and supplies, provide accurate specifications, and use approved purchasing and inventory procedures.
• Operate authorized GRM vehicles and equipment safely; complete required vehicle checks and report damage or mechanical concerns to the appropriate fleet contact.
• Escort, support, and communicate with approved contractors and vendors; verify access and work areas, and report completion or concerns to the Maintenance Manager.
• Protect GRM property and use donated and purchased materials responsibly.

Service, Teamwork, and Volunteer Support

• Warmly and respectfully interact with guests, visitors, volunteers, vendors, donors, community groups, church groups, public officials, and coworkers.
• Establish Christ-honoring relationships while maintaining confidentiality, healthy professional boundaries, hospitality, dignity, grace, and respect.
• Communicate scheduling, access, safety, supply, and completion information clearly with requesting departments and the Maintenance Manager.
• Provide assigned volunteers with clear task instructions, safe demonstrations, PPE, and appropriate oversight; refer performance or conduct concerns to the Maintenance Manager.
• Support other Operations functions during emergencies or major projects as assigned.
• Perform other duties as assigned.

Essential Experience, Skills, and Competencies

• Ability to read and follow work orders, preventive-maintenance schedules, equipment manuals, diagrams, safety instructions, labels, and basic drawings.
• Ability to diagnose common building concerns, recognize when work exceeds the position’s training or authority, and escalate specialized or licensed repairs.
• Knowledge of workplace safety, PPE, chemical handling, Safety Data Sheets, lockout/tagout awareness, ladder safety, and safe work-area practices.
• Strong communication, customer-service, organization, time-management, teamwork, and problem-solving skills.
• Ability to interact calmly and respectfully with guests, employees, volunteers, vendors, and contractors while maintaining confidentiality and professional boundaries.
• Dependable and punctual, with the ability to prioritize changing needs and follow through to completion.

Professional Development

• Participate in daily or weekly team meetings, staff meetings, devotions, safety meetings, and inspections.
• Complete all required GRM trainings, including safety, PPE, chemical handling, vehicle, and MaintainX training.
• Grow trade skills and pursue job-related certifications or specialized training as approved by the Maintenance Manager.
• Seek and apply feedback to continually improve quality of work, safety, and service to guests and staff.

Gospel Rescue Mission is a 501(c)(3) not-for-profit religious organization that provides social service programs to homeless and working-poor populations. Everything we do in this ministry should be centered in the will of God and in honoring the name of Jesus Christ.

It is the policy of Gospel Rescue Mission to complete a background check, drug test, and motor vehicle record (MVR) check once a conditional offer of employment has been made.