Maintenance Technician - Lift at Jordan Creek
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Description
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The Garrett Companies is seeking a dedicated and skilled Service Technician to contribute to a high-performing team by delivering prompt, high-quality maintenance services that exceed resident expectations. This position requires a commitment to maintaining property aesthetics, safety, and functionality through proactive inspections, preventative maintenance, and timely repairs.
Location: Lift at Jordan Creek - West Des Moines, IowaSpecific Duties & Responsibilities- Respond promptly to all service requests and complete them within 24 hours, prioritizing quality and resident satisfaction.
- Communicate effectively and professionally with residents to ensure clear understanding and resolution of concerns.
- Partner with the leasing team to ensure all vacant units are ready for move-in per schedule and company standards.
- Conduct daily inspections of community grounds and common areas, addressing cleanliness, lighting, painting, and minor repairs.
- Assist in routine preventive maintenance across HVAC, plumbing, electrical, and structural systems.
- Support the Service Manager with scheduled audits and inspections, ensuring readiness for city, fire, and safety reviews.
- Safely operate and maintain tools and equipment including power washers, blowers, scrubbers, and carpet cleaners.
- Demonstrate basic skills in carpentry, electrical, plumbing, and appliance repair.
- Ensure compliance with OSHA regulations, safety standards, and environmental policies.
- Maintain a clean, well-groomed, and professional appearance and wear the required uniform daily.
- Exhibit a proactive and team-oriented approach while maintaining positive relationships with residents, vendors, and teammates.
- Stay current through technical training and hands-on development opportunities.
- Participate in after-hours emergency maintenance rotation and be available for on-call needs.
- Perform snow removal, pool maintenance, and other landscaping or facilities-related tasks as needed.
- Complete special projects or assignments as directed by the Community Manager or Service Manager.
- Other duties as assigned.
Qualifications and Requirements- Exercises dynamic leadership potential while being in constant and never-ending improvement and development of yourself.
- High School diploma or GED required.
- Minimum of one (1) year working in multifamily maintenance experience required.
- Strong organizational and communication skills with the ability to listen and understand intents and goals.
- Professional judgment and discretion that comes from experience in working with customer services, internal teams and vendors.
- CPO certification preferred.
- Must provide own tools.
- Must have a valid driver’s license and transportation for local travel of business needs.
- Must pass background check and drug screening
Pre-Qualifications (these are the most important items)- Able to work in unison with a team.
- Takes full responsibility for actions and works collaboratively to find solutions.
- Coachable.
- Positive Attitude.
- Ability to listen and understand intents and goals.
- Relentless problem-solving skills.
- Ability to think 2+ steps ahead and anticipate what comes next.
- We are all broom pushers. Must be willing to work and support at all levels.
- We are trend setters and standards breakers. Our intent is to consistently pursue excellence, must think creatively and innovatively.
- Demonstrates alignment with our Core Values: Excellence, Sense of Duty, Accountability, Teamwork, Courage, Honesty & Integrity, The Golden Rule, and Caring for All People.
Physical Demands- Ability to climb up to four flights of stairs to access apartments.
- Ability to walk several acres to inspect community.
- Must be able to lift 50-75 lbs. to perform all aspects of the job on a daily basis.
- Possibly operating dangerous equipment.
- Physical work may include moving furniture and equipment, shoveling, raking, lifting, climbing, walking, etc. Must be able to adapt to inclement weather.
- Ability to sit or stand for long periods at a time
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ongoing Training- The Garrett Companies support membership to professional organizations and continuing education.