Maintenance Worker

The Aboriginal Coalition to End Homelessness Society (ACEH) is seeking a Maintenance Worker to support the upkeep and repair of our housing sites across Victoria. Working alongside House Managers and the Senior Manager of Housing, the Maintenance Worker will respond to maintenance requests, complete general repairs and preventative maintenance, and help ensure our housing sites remain safe, functional, and well maintained. The successful candidate will be organized, resourceful, and able to work independently while contributing to a respectful and culturally supportive housing environment.

Who We Are: We are a non-profit, registered charity and culturally supportive housing provider dedicated to supporting First Nations, Inuit, and Métis peoples experiencing or at risk of homelessness. Our work is Indigenous-led and governed and centers the voices of our Indigenous Street Community, whom we refer to as our Family Members.

Through building partnerships locally and across Vancouver Island, we identify and address systemic barriers, share knowledge and resources, and provide Indigenized harm reduction, cultural support services, housing, and community-based wellness programming.

Our Vision: Our way is to care for all our people, from the youngest to the oldest. We are all one. Some of our people living away from home are suffering, isolated and homeless. We stand together to end homelessness.

APPLICATION SUBMISSION: Applicants are required to submit a resume and cover letter highlighting their relevant maintenance experience, education, training, certifications, and how their knowledge, skills, and abilities will support and contribute to ACEH and our community through a cultural lens. Applications missing the required documents will be screened out of the selection process. Applications will be accepted until the position is filled. Only qualified candidates will be shortlisted and interviewed.

This position is open to all applicants. Preference will be given to qualified candidates with Indigenous ancestry. ACEH values strength in diversity and encourages members of the 2SLGBTQQIA+ community to apply.

JOB DETAILS

Position Type: Part-Time, Regular

Hours: 24 hours per week. The regular work schedule will be determined based on operational needs.

Location: Victoria, BC – All ACEH sites in the Victoria area

Travel Requirements: Travel between ACEH sites is required. A valid Class 5 driver's licence, satisfactory driving record, and access to a reliable, working vehicle or truck suitable for maintenance-related duties are required.

Union Dues: This position is included in the BCGEU bargaining unit and requires union membership. Union dues will be deducted in accordance with the Collective Agreement.

Benefits: As a regular part-time position scheduled for 24 hours per week, benefits and leave entitlements include:

• Extended Health and Dental Benefits
• Employer-matched RRSP, up to 5%.
• 3 weeks (15 days) paid vacation annually (6% accrual, pro-rated for part-time)
• 5 paid sick days per year
• Additional sick leave accrued at 1 day per month

KEY DELIVERABLES

• Maintenance Requests and Work Orders: Review, prioritize, document, and complete maintenance requests submitted through LIMBLE. Keep work orders updated with progress notes and close them promptly once work is complete.
• General Repairs and Maintenance: Perform a variety of maintenance and repair tasks, including minor plumbing, drywall repairs, painting, caulking, basic carpentry, fixture replacements, and repairs to doors, windows, locks, and other building components.
• Preventative Maintenance and Building Systems: Complete routine preventative maintenance, including changing HVAC filters, cleaning accessible equipment components, troubleshooting basic building systems, and maintaining keycard/fob access systems, CCTV equipment, and heating and cooling systems.
• Site Inspections and Safety: Collaborate with House Managers and other Maintenance Workers to conduct routine site inspections, identify maintenance concerns, and help ensure buildings, units, common areas, and grounds remain safe and in good repair. Participate in annual site inspections and ensure all units are inspected bi-annually.
• Unit Turnovers and Remediation: Assist with preparing units for occupancy, including minor repairs, painting, cleaning, and suite remediation, in consultation with House Managers and the Senior Manager of Housing.
• Urgent Repairs and Emergency Response: Respond to urgent maintenance concerns, including water leaks, power outages, and heating or cooling failures. Identify issues requiring specialized contractors or additional support and coordinate with the Senior Manager of Housing as needed.
• Property and Grounds Maintenance: Complete general groundskeeping and seasonal maintenance, including landscaping, lawn care, gutter cleaning, snow removal, salting, seasonal cleanup, and maintaining garbage and recycling areas. Assist with the removal and disposal of oversized items and excess waste.
• Fire Safety and Building Services: Coordinate with House Managers to support annual fire safety inspections and routine servicing of building systems, including elevators, fire protection systems, and kitchen fire suppression systems.
• Tools, Equipment, and Supplies: Maintain an organized inventory of maintenance tools, equipment, and supplies. Monitor stock levels, purchase and collect materials as needed within approved budgets, and ensure tools and supplies are stored safely and securely.
• Vehicle Maintenance and Administration: Coordinate routine maintenance and servicing of ACEH vehicles, submit monthly mileage claims and Visa reconciliations with supporting receipts, and maintain accurate records of purchases and maintenance-related expenses.
• Communication and Team Collaboration: Attend monthly maintenance meetings with House Managers and the Senior Manager of Housing. Communicate outstanding repairs, delays, material requirements, and larger maintenance concerns, and provide recommendations for repairs or improvements.
• Work Order Records and General Administration: Maintain accurate records in LIMBLE, regularly monitor and respond to ACEH email, maintain organized maintenance storage areas and workspaces, and complete other maintenance-related duties as assigned by the Senior Manager of Housing.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• High school diploma and a minimum of two years of related general maintenance, property maintenance, or building repair experience. An equivalent combination of education, training, and practical experience will be considered.
• Demonstrated hands-on experience with general repairs, including basic plumbing, drywall repairs, painting, carpentry, fixture replacement, and property upkeep.
• Basic knowledge of building systems, including heating, ventilation, plumbing, and air conditioning, is an asset.
• Experience using hand and power tools safely and effectively.
• Experience working in residential buildings, multi-unit housing, or supportive housing environments is an asset.
• Valid Class 5 driver's licence and satisfactory driving record.
• Access to a reliable, working vehicle or truck suitable for transporting maintenance tools, equipment, and supplies between sites.
• Willingness to complete WHMIS training. First Aid and Non-Violent Crisis Intervention certifications are assets.
• Successful applicants must complete a satisfactory criminal record check and maintain the required clearance throughout their employment.

PREFERRED SKILLS AND ABILITIES

• Strong troubleshooting, problem-solving, and practical repair skills, with the ability to identify maintenance concerns and determine appropriate solutions.
• Ability to work independently, exercise sound judgment, prioritize competing demands, and adapt to changing operational needs.
• Ability to work respectfully and professionally in culturally supportive housing environments, using a trauma-informed approach when interacting with Family Members and staff.
• Ability to communicate effectively and maintain positive working relationships with Family Members, House Managers, coworkers, contractors, and other service providers.
• Ability to respond appropriately to unexpected situations and manage challenging interactions with tact, patience, and professionalism.
• Understanding of mental health challenges, substance use, and other circumstances that may impact individuals' health, well-being, and quality of life.
• Ability to work in a holistic, professional, and non-judgmental manner with people from diverse cultures, lived experiences, needs, and abilities.
• Understanding of the intergenerational impacts of colonization, Residential Schools, the Sixties Scoop, and other oppressive systems on First Nations, Métis, and Inuit peoples in Canada.
• Strong organizational and time-management skills, including maintaining accurate electronic records, tracking work orders, managing supplies, and completing administrative tasks.
• Ability to perform physical maintenance duties, including lifting, carrying, bending, kneeling, and working with tools and equipment, both indoors and outdoors in varying weather conditions.
• Awareness of workplace safety procedures and the ability to recognize potential hazards, follow safe work practices, and seek assistance when tasks require specialized expertise.

ADDITIONAL INFORMATION

This position requires travel between ACEH sites and may involve exposure to dust, dirt, fumes, chemicals, substance use, bodily fluids, human waste, and other potential hazards associated with maintenance work in supportive housing environments.

ACEH is committed to providing culturally supportive housing and maintaining safe, respectful, and welcoming environments for Family Members, staff, and visitors.