Maitre'D - LAVO Las Vegas
Summary
Oversee guest seating, reservations, and hospitality at a high-volume Las Vegas nightclub/restaurant, managing check-ins, orders, and team coordination.
Part-time team members who meet the requirements are eligible for:
- State Applicable Time Off
- Pet Insurance
- 401(k) Retirement Program with Employer Match
- Employee Assistance Program
- TAO Savings Marketplace
Employee Discounts and much more!
Responsible for checking in and managing the seating of all guests, including both reservations and walk-ins. Manages reservation book and accepts walk-in guests to help maximize seating for each shift. Greets and interacts with restaurant guests, fellow team members, and supervisors in a polite and courteous manner to ensure gracious hospitality.
ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:
Anticipate and accommodate all guest needs
Provide professional and exceptional service at all times
Present menus, answer questions, and make knowledgeable suggestions for all food and beverage items
Inform guests of all specials and promotions, including prices
Solicit allergy or dietary restrictions from each guest and communicate them appropriately
Accurately enter all orders into the POS system
Ensure timely and correct delivery of all food and beverages to guests
Maintain cleanliness and organization of assigned stations and the entire venue
Follow supervisor instructions, communicate effectively, and support coworkers as a team player
Possess in-depth knowledge of all food and beverage menus, as well as the company
Serve all alcoholic beverages in accordance with state regulations and alcohol awareness training standards
Follow company procedures when providing bottle service
Follow proper procedures for handling cash and payment cards
Comply with Department of Health regulations and company sanitation standards
Accurately complete all end-of-shift financial procedures
Communicate guest needs to Front-of-House and Heart-of-House team members, managers, and chefs
Properly set up the cocktail lounge, bar, and side stations, and perform side work and other opening/closing duties as directed by management, including:
Ensuring all lounge furniture is clean and free of debris
Setting tables with appropriate settings
Stocking side stations with required supplies
Performing opening and closing side work as prescribed
Report all breakage or damage of equipment and furniture immediately to management
Attend and actively participate in daily pre-service meetings
Attend and participate in all scheduled training sessions and departmental meetings
Learn by observing and listening to others, sharing knowledge, and leading by example
Maintain a positive and professional attitude at all times
Demonstrate knowledge of Tao Group Hospitality, its partners, and related hotel environments
Work collaboratively as part of a team and offer help and support to fellow team members
Assist with and complete additional tasks as assigned
TRAINING REQUIREMENTS:
Tao Group Hospitality in-venue Maitre d’ training
EDUCATION/WORKING KNOWLEDGE:
Previous hospitality experience.
Previous Maitre d’ and/or Tao Group Hospitality Wing experience
Experience in a high-volume restaurant/nightclub/lounge
SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE
The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions
Ability to write and verbally communicate
Must have good positive energy throughout the day
Must be able to print legibly for team members, management, and guests to read
Must be able to kneel, bend, and stand for extended periods of time
Must be able to move quickly
Must be able to push and lift up to 50 lbs.
Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
Exposure to cleaning materials
Exposure to hot kitchen elements or cleaning materials.
May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
Maintain a professional, neat, and well-groomed appearance adhering to Company standards
Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
Ability to maintain confidentiality
Ability to handle a fast-paced, busy, and somewhat stressful environment