Major Incident Management

Major Incident Management

Key Qualifications

• 5–8+ years of experience in Major Incident Management, IT Operations, Service Operations or Crisis Management.
• Experience coordinating major incidents, bridges, stakeholder communications and shift handovers.
• Strong written and verbal communication skills with the ability to translate technical information into business-ready updates.
• Experience with runbooks, incident documentation, action tracking and operational procedures.
• Comfortable working in high-pressure, global 24x7 environments.

Key Responsibilities

• Lead communication and coordination during major technology incidents and crisis events.
• Coordinate incident bridges, stakeholders, escalations and communication cadence.
• Prepare clear updates covering impact, status, risks, actions and next steps.
• Maintain incident timelines, decision logs, action trackers and documentation.