🚨 NOC Analyst | REMOTE – Guatemala & Peru

🚨 WE'RE HIRING | NOC Analyst | REMOTE – Guatemala & Peru 🌎

Are you experienced in Network Operations Center (NOC) environments and managing major operational incidents?

We are looking for a NOC Analyst with hands-on experience in Major Incident Management, capable of coordinating critical incident response, managing escalations, and driving service restoration across large-scale BPO operations.

IMPORTANT: This role focuses on MAJOR OPERATIONAL INCIDENTS at the BPO level, NOT routine IT service desk tickets or individual support requests.

🏠 100% Remote

📍 Guatemala or Peru (current residents only)

💰 Monthly Compensation: US$2,000 – Independent Contractor Agreement

🗣️ English C1 – MANDATORY

🔎 WHAT ARE WE LOOKING FOR?

• Minimum 2 years of experience in NOC Operations, Major Incident Management, or IT Operations.
• Hands-on experience managing major incidents affecting BPO operations, business continuity, or multiple operational teams.
• Experience identifying, assessing, and prioritizing critical incidents based on business impact and operational severity.
• Ability to coordinate incident response across multiple technical teams, operations, and stakeholders.
• Experience managing major incident escalations, driving resolution, and ensuring timely service restoration.
• Strong understanding of incident lifecycle management, including detection, escalation, communication, resolution, and post-incident reviews.
• Knowledge of ITIL Incident and Problem Management processes.
• Experience with network and infrastructure monitoring tools, alert management, and incident detection.
• Working knowledge of Windows, Linux, networking, servers, and databases.
• Experience coordinating Root Cause Analysis (RCA) and documenting major incidents.
• Strong communication, analytical, decision-making, and problem-solving skills.
• Ability to work under pressure and coordinate multiple teams during critical operational situations.
• Change Management strong experience
• Problem Management knowledge
• Availability to work according to operational requirements.
• Stable internet connection (minimum 30 Mbps).

🎓 EDUCATION

University studies in Systems Engineering, Computer Science, IT, or a related field.

⭐ NICE TO HAVE

• ITIL Certification (not required)
• CCNA (not required)
• Monitoring System Advanced Experience
• Ticketing Systems
• Risk Management training.
• Experience in large-scale BPO, contact center, or enterprise operations environments.

🗣️ ENGLISH C1 – MANDATORY

Advanced English proficiency is essential for communicating with international technical teams and business stakeholders during critical incidents.

📌 IMPORTANT REQUIREMENTS

• 100% Remote.
• Applicants must currently reside in Guatemala or Peru.
• Permanent contractor opportunity.
• Monthly compensation: US$2,000.

👉 APPLY HERE:

https://allied-global-its.talentlyft.com/jobs/noc-analyst-remote-guatemala-peru-ckQh/new

If you have experience managing critical incidents in NOC environments and coordinating responses that protect business operations, we'd love to hear from you!

Know someone who might be a great fit? Please share! 🙌

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