Major Incident Manager - L3 | Client: Tcs | Remote Opportunity

Dear Candidate,

We are hiring for MNC client PAN India Remote opportunity.

Job Description: Major Incident Manager

Experience: 10+ Years

Work Mode: Remote

Job Summary

We are looking for an experienced Major Incident Manager to manage end-to-end major incident processes and ensure timely service restoration with minimal business impact. The candidate will lead cross-functional technical teams, coordinate with stakeholders, manage escalations, and drive root cause analysis and preventive actions.

Key Responsibilities

• Manage and govern the end-to-end Major Incident Management process.
• Identify, assess, declare, and coordinate major incidents based on defined criteria.
• Lead major incident bridges and coordinate technical teams, vendors, and service providers.
• Drive timely service restoration and escalate critical issues when required.
• Communicate incident updates to business stakeholders, customers, and senior management.
• Coordinate with Incident, Problem, Change, and IT Operations teams.
• Conduct Post-Incident Reviews (PIRs) and ensure Root Cause Analysis (RCA) and corrective actions are completed.
• Track recurring incidents and implement process improvements to prevent recurrence.
• Maintain incident timelines, documentation, communication logs, and reports.
• Support ITIL governance, audit requirements, service reporting, and continual service improvement.

Preferred: ITIL certification and experience working in large enterprise IT environments.

Interested candidates can share profile on divya.bisht@siroclinpharm.com