Major Incident Problem Manager

We are seeking a Major Incident Problem Manager to join our team in the Mumbai region. The ideal candidate will be responsible for managing major incidents and ensuring that problems are resolved efficiently and effectively. This role is critical in maintaining the stability and reliability of our IT services, and the successful candidate will work closely with various teams to identify root causes and implement solutions. Key Responsibilities: - Lead the response to major incidents, coordinating with technical teams to restore service as quickly as possible. - Conduct post-incident reviews to identify areas for improvement and prevent future occurrences. - Collaborate with stakeholders to analyze incident trends and develop proactive measures. - Facilitate problem management processes, ensuring that problems are logged, prioritized, and resolved in a timely manner. - Maintain documentation related to incidents and problems, ensuring that all information is accurate and up-to-date. - Provide regular updates to management and stakeholders on incident and problem management activities. Required Skills: - Strong experience in managing major incidents and problem management processes. - Excellent communication and interpersonal skills, with the ability to work effectively in a team environment. - Analytical mindset with strong problem-solving abilities. - Familiarity with ITIL framework and best practices in incident and problem management. If you are a proactive individual with a passion for improving IT service management, we encourage you to apply for this exciting opportunity.