Major Incident Problem Manager

We are seeking a Major Incident Problem Manager to join our team in the Mumbai region. This role is critical in ensuring the effective management of major incidents and the implementation of problem management processes. The ideal candidate will have a strong background in incident management and a proven track record of resolving complex issues efficiently. As a Major Incident Problem Manager, you will be responsible for leading the response to major incidents, coordinating with various teams to restore service as quickly as possible. You will also analyze incident trends and root causes to prevent future occurrences. Your role will involve facilitating post-incident reviews and ensuring that lessons learned are documented and communicated effectively. Key responsibilities include: - Managing major incidents and ensuring timely resolution. - Coordinating with technical teams and stakeholders during incidents. - Conducting root cause analysis and implementing preventive measures. - Facilitating post-incident reviews and documenting findings. - Developing and maintaining incident management documentation. - Collaborating with other IT teams to improve overall service delivery. The successful candidate will possess strong analytical skills, excellent communication abilities, and a proactive approach to problem-solving. Familiarity with ITIL frameworks and experience in a Level 2 support environment will be advantageous. If you are passionate about improving incident management processes and enhancing service quality, we encourage you to apply for this exciting opportunity.