Make Ready Manager at Thousand Oaks

As Make Ready Manager at Billingsley Collection, you will lead the make ready operation for a 2,000+ unit community, directing a team that includes the Make Ready Coordinator, Make Ready Technicians, and Quality Control Coordinator. This role owns the full turn process from vacate to move-in, ensuring every apartment home is ready on schedule, on budget, and to Billingsley's standards of excellence.

Job Responsibilities

Team Leadership and Development

• Supervise, schedule, train, and develop the Make Ready Coordinator, Make Ready Technicians, and Quality Control Coordinator

• Partner with the Service Manager/General Manager on staffing needs, performance, and any disciplinary matters for the make ready team

• Clear and effective communication with team members, residents, and leadership

Turn Process and Scheduling

• Direct and oversee the entire make ready process, ensuring vacant units are turned on schedule to meet move-in and occupancy goals

• Build and manage the make ready turn board, prioritizing units based on move-in dates, notice-to-vacate timing, and occupancy needs

• Walk and assess move-out damages, charges, and turn scope

Vendor and Budget Management

• Source, negotiate, and manage relationships with contractors and vendors supporting make ready turns

• Maintain quality and pricing standards from vendors and contractors, verifying work before invoices are approved

• Own and maintain an accurate PO system and manage make ready budget and spend

Quality Control and Inspections

• Conduct final quality walks and inspections of completed units prior to move-in

• Serve as the point of escalation for issues identified during resident move-in walk-throughs

• Ensure shops, tools, and equipment are organized, inventoried, and properly stocked

Safety, Compliance, and Reporting

• Maintain company safety standards and regulations across the make ready team

• Maintain accurate records of unit turn status, costs, and timelines, and report progress to the General Manager

• Other duties as assigned by the General Manager

• Work schedule is based on the need of the business and could require weekends

Job Qualifications

• High School Diploma, or equivalency; trade certifications a plus

• 3 to 5 years of experience in multifamily maintenance or make ready operations, including at least 1 to 2 years in a lead or supervisory role

• Hands-on skills associated with multifamily service operations, including plumbing, electrical, HVAC, appliance, and drywall/paint repair

• Yardi experience and knowledge

• Proven ability to manage vendor relationships, contractor quality, and budgets

• Cell phone, tools, and vehicle to complete job responsibilities

• Computer skills including email, Word, and Excel

• Strong leadership, coaching, and team-building skills

• Positive attitude promoting teamwork and career-oriented goals

• Punctual, dependable, self-starter

• Ability to multitask and manage competing priorities in a fast-paced environment

Benefits and Perks

• Competitive salary

• Robust benefit package, including Medical, Dental, and Vision

• Company-paid Life and Disability coverage

• 401(k) with generous company match

• Employee lease discounts available

• Monthly employee recognition awards

• Continuing education reimbursement

• Career path and growth opportunities available

Billingsley Collection is an Equal Opportunity Employer.