MakeMyTrip - Associate Product Manager - Payments Vertical - GCC & Global
Summary
Associate Product Manager owning payment journeys for MakeMyTrip's GCC & Global online travel business (GoMMT/Goibibo), based in Gurugram. Day to day: raising payment success rates, expanding methods (cards, wallets, Apple Pay, loyalty) across AED/SAR/USD, and managing transaction costs with engineering, finance and payment partners. Needs MBA and 1-3 yrs PM/payments experience with SQL.
Reporting To:
Associate Director - Product Management
Level:
RL3
About the Function:
MakeMyTrip is one of India's leading online travel platforms, and its Global business (GoMMT) serves travelers across the UAE, Saudi Arabia, the wider GCC and other international markets. The GCC Product team owns the customer journey from first search to final payment and beyond, working on funnel conversion, monetization, ancillary uptake, payments and NPS.
About the Role:
Payment is the moment a customer decides to complete a booking or walk away. As an Associate Product Manager - Payments, you will own journeys at this step for GCC customers who pay in AED, SAR and USD using local cards, wallets, Apple Pay, bank-linked payments and loyalty points.
You will work with a senior product owner, engineering, finance, design, analytics and external payment partners to raise payment success, widen payment-method coverage and manage the cost of every transaction.
Qualification & Experience:
- MBA from a reputable institute; an engineering background is preferred.
- 1 - 3 years of experience in product management, or in payments, fintech, e-commerce, travel or consumer internet.
- Strong analytical and structured problem-solving skills, with the ability to break ambiguous problems into clear actions.
- Working knowledge of SQL and dashboards; comfort reading funnel and conversion data.
- Clear written and verbal communication with engineering, business and external partners.
- Understanding of payment flows: cards, wallets, bank transfers, 3D Secure, tokenization, authorization and settlement.
- Exposure to the GCC or other multi-currency markets.
- Experience running A/B tests or conversion experiments.
- Familiarity with Adobe Analytics or similar tools.
Key Success Factors for the Role:
- Customer centricity: deep interest in why customers succeed or fail at payment.
- Ownership and execution turns ideas into shipped products with cross-functional teams.
- Analytical rigor: decisions backed by data and clear success metrics.
- Innovation and agility: keen to experiment, learn fast and adapt to new markets.
- Communication and influence: can explain a recommendation simply and bring teams along.
