Mammography Site Manager (working technologist)
*Please note this position is a working manager who must be an ARRT registered Mammography Technologist. The position will manage the center as well as conduct imaging scans on patients.
Schedule: Monday to Friday 7:30 am - 4:30 pm
Location: Huntersville, NC
POSITION SUMMARY: This Site Manager position exists to oversee, and be actively involved, in the day-to-day operations of the assigned outpatient facility, which will include: monitoring and proactively addressing employee, patient, and physician matters and concerns; physician and technologist protocols; patient procedures; quality control; and regulatory issues. Responsible for ordering supplies, timekeeping for permanent staff onsite, performing evaluations of permanent staff, creating a positive working relationship with referring offices, conflict resolution, and promotion of excellent customer service. Will also cover clinical technologist duties when not performing administrative leadership functions.
Essential Duties and Responsibilities:
Clinical duties as a mammography technologist which include but are not limited to gathering previous images, paperwork, and questionnaires provided by the patient and ensuring that the patient is scheduled for the correct exam. Responsible for obtaining and evaluating images of patients before sending them to the radiologist on duty. Tracking patient files in and out of the office and assisting in the location and retrieval of prior outside studies
Performs employee-focused management functions related to interviewing/hiring (in conjunction with Ops and Pt. Rep Managers), onboarding/orientation/training, coaching/development, staffing/scheduling, employee relations, and performance management as guided by company policy and procedures. Performance evaluation for all site staff including the front desk
Monitors the clinical operational performance include: volumes, scheduling, quality, patient engagement, etc. Works with direct reports, clinical staff, radiologists, and administration to enhance day-to-day operations of outpatient sites. Work with scheduling supervisor, schedulers, and referring physicians to resolve issues and concerns
Oversees the scheduling of fixed-site technologists and partners with the Mammography Clinical Ops Manager and Patient Rep Manager to ensure adequate clinical coverage for daily operations within the sites. This will include ensuring we have adequate coverage for vacation requests and unexpected callouts. Plan staffing needs for expansion and creates flexible work schedules. Manage timekeeping for direct reports, including, but not limited to inputting missed punches and making time adjustments as needed, tracking and approving PTO in a fair and consistent manner, and approvals of bi-weekly payroll(s). Monitors and tracks OT. Monitors attendance and timekeeping on a regular basis to ensure policies are consistently followed, and addresses violations in a timely manner. Provide staffing hours for front desk on monthly basis
Provides oversight of orientation of new Mamm Tech hires to the site. Works with Lead Trainer, Ops Manager and Pt Rep Manager to implement coaching and re-training of employees. Work with trainer to address transition and changes to workflow, as needed
Proactively communicates with staff and keeps them informed on a regular basis or as needed. Conducts regular staff meetings to disseminate important information relevant to their roles or the company. Encourages discussion so that employee feedback and any concerns needing clarification or resolution are addressed. Leads employee engagement initiatives for site and partners with Mamm Ops and Pt Rep Managers on areas of concern with floating assigned to fixed site. Maintains open communications encourages staff to suggestions on how to improve patient care and the work environment
Trouble shooting of equipment
Ensure necessary office supplies and equipment are available
Qualifications:
Certifications: ARRT registered Mammography Technologist / CPR
Junior College/Associate Degree Radiologic Technology or office management
At least 3 years of screening mammography, healthcare management with direct staff supervision of 5+ employees experience
Diagnostic Training is a plus
Computer literate
Ability to read and interpret medical reports, extract pertinent information from them and present that information in a concise and appropriate manner
Anatomic knowledge of breast tissue pattern and related structures as well as breast pathology and treatment of breast pathology
Knowledge of radiographic technique and positioning. Knowledge of ultrasound positioning and anatomy (if stationed at a diagnostic site)
Intimate knowledge of clinical site procedure and workflow as well as knowledge of departmental needs for smooth day to day operations
Excellent communication skills
Excellent customer service, both internal and external
Walking and standing for long periods of time
Excellent time management and organizational skills
Self-motivator, ability to multi-task, detail oriented, high level of confidentiality, comfortable with multiple computer applications, willingness to work in fast paced environment